Part Time Help Desk Specialist
Shift: Monday, Tuesday, and Wednesday from 6:00am to 2:30pm
The selected candidate will provide detailed call/problem documentation of reported incidents utilizing Change, Asset and Problem Reporting System (CAPRS).
Problem reporting in the CAPRS is required in both real-time voice and emergency notifications.
The candidate will identify and report on a wide variety of hardware, software, mainframe access and print problem determination/escalation.
Additionally, the individual will dispatch all vendor hardware tickets as established by previously defined priority levels.
Candidates must have a minimum of 1 year experience with the following:
Windows Operating System workstation/server
Microsoft Systems Management Server (SMS) 2.0
Microsoft Exchange/Outlook client/server applications
High speed Backbone Network Service (vBNS)
Multi-Protocol Label Switching (MPLS)
VoIP and Cisco routers
The candidate will also be required to become proficient in the use of CAPRS that is used by the agency to detail reported incidents within 2-4 weeks of joining the company.
Selected candidate must be able to pass a background check and be eligible to receive a Public Trust level clearance. We will facilitate the clearance process, but the candidate will not be able to begin work until the clearance process is complete (generally 4-5 weeks).
Physical Efforts Required of the Customer Service Rep:
Sit - 5.5 to 8 hours daily
Walk - up to 2.5 hours daily
Bend/Stoop up to 2.5 hours daily
Reach above shoulder level - Up to 2.5 hours daily
Talk - 5.5 to 8 hours daily
Reading - knowledge base, emails, CAPRS tickets
Writing - emails, CAPRS tickets
Eye/Hand Coordination - Computer Mouse, pressing status buttons on phone (ready, not read, etc)
Precise Manual Dexterity - Computer Mouse, pressing status buttons on phone (ready, not ready, etc)
Exposure to extreme noise - Working in a call center sometimes involves overhearing other representatives talking on the phone,. Additionally, there are regular fire alarms in the building.
Akimeka is proud to be an EOE/Minorities/Females/Vet/Disability employer!
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. VSE considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law.
*The selected applicant will be subject to a background check and drug testing.