Family and Community Professional
Waukesha, WI 
Posted 30 days ago
Job Description
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


Lutheran Social Services of WI and Upper MI is currently seeking a Family and Community Professional to join our growing Children’s Long Term Support (CLTS) Waiver team in Waukesha County. The CLTS Waiver is a federally funded Medicaid program serving the needs of children who have a developmental, physical, or a severe emotional disability. Children’s Long Term Support Workers (CLTS) are responsible for managing a caseload of children who are at risk of out of home placement. 

LSS and the CLTS program recognizes that many individuals at risk can be cared for in their homes and communities, preserving their independence and keeping ties to family and friends. The primary goals of this position are individualized planning related to the outcomes the families are looking to achieve, collaboration with multiple systems, resource development, and children having the opportunity to be in the least restrictive setting possible.

The case manager role requires regular contact and visits with the clients and their families, as well as administrative work. 

The position is primarily Monday through Friday, first shift, but requires flexibility to meet the needs of the client and family

For more information on the Children's Long Term Waiver please visit: 

Essential Duties and Responsibilities Include:

  • Provide case management services to children eligible for CLTS Waiver Program

  • Following waiver manual guidelines, complete/update Functional Screens, monthly contacts, six month reviews, recertification’s, and required face to face contacts
  • Person centered/family centered service planning and development using Deciding Together
  • Identify and manage participant outcomes, arrange and coordinate services
  • Provide advocacy and ongoing evaluation of service providers
  • Report incidents posing health and safety risks
  • Discharge planning
    • Complete required documentation
    • Assure for functional and financial eligibility to the programs
    • Document completed/updated functional screens, monthly collateral contacts, six month reviews, recertification’s, and required face to face contacts
    • Document incident reports and restrictive measures
    • Document in Avatar all client related activity
    • Completion of Third Party Administrator (TPA) authorizations
    • Understand productivity expectations and meet those standards that have been established for the role and program
    • Collaborates with internal and external partners to assure coordinated care and health/safety needs are being met

    • Gathering, sharing, and developing resources
    • Weekly supervision
    • Communicate with funders, and DHS program Staff
    • Attend screening and programmatic meetings
    • Team meetings

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience: 

    Qualified applicants must meet one of the following eligibility requirements per state statute:

    1. Through a course of study and practice experience that meets requirements for state certification/licensure as a social worker and also one year experience with the children OR
    2. Through a course of study leading to a BA/BS degree in a health or human services related field and one year of experience working with children OR
    3. Through a minimum of four years’ experience as a long term support CM/SSC, OR
    4. Through an equivalent combination of training and experience that equals four years of long term support practice in long term support case management practice, or the completion of a course of study leading to a degree as a registered nurse and one year of employment working with children.

    Additional requirements:

    • Understanding of cultural competence and working with diverse populations
    • Ability to communicate effectively both orally and in writing
    • Ability to organize and plan work effectively
    • Ability to work and make decisions independently
    • Ability to engage children, youth, and families with risk factors for a mental health crisis, out of home placement, and potential court system involvement
    • Ability to work in a fast paced, changing environment
    • Ability to prioritize work duties and successfully meet deadlines as assigned
    • Ability to travel throughout the county on a daily basis at times with personal vehicle
    • Ability to have a flexible work schedule
    • Knowledge of the Home and Community Based Waiver Manual
    • Knowledge of resources for children, youth, and families at risk
    • Knowledge of evidenced based practices with children, youth, and families
    • Knowledge of a variety of disabilities
    • Knowledge and ability to document and manage data in Microsoft Word, Excel, and Avatar
    • All other duties as assigned


    LSS Offers:

    • Medical/Dental/Vision Insurance
    • Flex Spending for Dependent & Health Care
    • Mileage reimbursement
    • Paid Time Off
    • 10 Paid Holidays
    • Ability to Contribute to 403B
    • Employee Assistance Program
    • Service Awards and Recognition

    Qualified applicant must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

    TRAVEL: Ability to travel on day trips as required up to 30%. Some overnight travel may be required.


    LSS is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.



    Bachelor Degree of Sociology (required)
    Bachelor Degree of Psychology (required)
    Bachelor Degree of Hum. Serv. or Related Field (required)

    Licenses & Certifications
    Driver's License (required)

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

    We are an Equal Opportunity Employer.


    Job Summary
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Full Time
    Required Education
    Bachelor's Degree
    Required Experience
    1+ years
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