About the RoleAt Uber, we strive for excellence in everything we do. For this reason, whenever we launch a new support channel we first pilot it within the Center of Excellence. Risk & Compliance is a critical part of Uber's success, working with stakeholders across the business to ensure compliance with regulatory standards, and facilitating the completion of short-term processes or optimization of long-term initiatives.We're looking for an effective manager with functional expertise to take this team to the next level. The right candidate for this role is an analytical thinker with excellent time management and interpersonal skills. In this role, the ability to clearly communicate and partner with stakeholders at all levels of the business is a must. Most meaningfully, we're looking for someone who is excited to build and is not afraid to challenge the status quo. This is a people management role. As a leader of this team, you must balance managing the program with building and developing a new team.
What You'll Do
About the TeamUber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issues types, handle escalations from our tens of thousands of business processing outsourcing (BPO) agents, and provide an environment to pilot support for new products or test new support modalities or processes.