Adjustment clerk

Job Summary

Responsible for investigating customers' concerns and complaints about billing, services, or merchandise. Adjusts refunds and invoices accordingly and ensures customer satisfaction.

Primary Responsibilities

  • Review claim inquiries and investigate origin, including examine defective merchandise, improper billing, or shoddy service.
  • Review claims adjustments with dealers.
  • Order tests to detect malfunctions in products.
  • Assist customers by telephone and inquire about pertinent information, including why product is defective or problems with billing.
  • Ensure all information from customer is accurate to resolve issue.
  • Investigate customer issues related to bank and credit card accounts, retail and wholesale purchases and insurance policies.
  • Evaluate merits of customer's statement.
  • Credit customer's account and supply proof of investigation.
  • Arrange for product replacement.
  • Provide feedback to vendors and supervisors.
  • Refer customers to company policies and procedures.
  • Adjust company records to reflect credits or refunds.
  • Assist in general ledger maintenance.
  • Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages.
  • Calculate benefit payments and approve payment of claims within a certain monetary limit.
  • Review police reports and medical records.
  • Prepare report of findings of investigation.
  • Refer questionable claims to supervisors