Main duties of a service desk analyst are to handle incoming queries and requests from end users, either via email or over the phone. A service desk analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help

This position will be responsible for providing consulting, technical support and problem tracking services to faculty, staff, and students. Work assignments typically involve the installation, configuration and troubleshooting of diverse software applications and hardware. Responsibilities may include the staffing of a regular shift in a collaborative dispatching center

Provide technical support and troubleshooting for hardware, software, and network issues Install, configure, and maintain computer systems, mobile devices, and peripherals Set up and manage user accounts and permissions Monitor and maintain computer systems and networks Respond to IT support tickets in a timely manner Assist with the setup and maintenance of office equipm

Works on small to midsized projects/ programs on technology standardization, business process management and conversions to BFS' IT platforms. Manages parts or modules of complex projects, may lead small to mid sized projects from start to finish. Develops project plans, ensures management and execution of steps/ activities and deliverables, supports senior team members w

Pro vides customer service to internal customers, responding to their IS (Information Systems) needs, issues, concerns, and requests as it pertains to component manufacturing. Establishes and maintains regular written and in person communications with all levels of end users within the assigned zone regarding pertinent component support IT activities. Installs, configures

Available 24/7 for Network Outages and Maintenance window work. Candidate must be a US Citizen Develops and supports the transition plans associated with these activities and support laboratory enabled execution activities protection of the Optical Network & DCN will require analysis of vulnerabilities Assumes operation and maintenance responsibility for the optical netwo

Analyze, administer, and maintain telecommunications and network cabling infrastructure Responsible for tasks assigned by project managers in connection with service orders and repair activities related to Category 6 cabling, Voice over IP networks (VOIP), and fiber optic cabling infrastructure In depth knowledge of TDM networks Dress, terminate, and test cables and compo

Maintain health of laboratory network equipment, such as switches, routers, firewalls, and networking tools and applications. Lead technical projects through its entirety research, conceptualization, feasibility assessment, design, procurement, lab test and evaluation, implementation planning, training, documentation, and transition to the operational environment. Create

The Customized Solutions Team Member plays a crucial role in supporting our purpose of creating lasting value for those we serve by performing part modifications by assembling and building kits using products from the distribution center to respond to customer orders efficiently and accurately. This role works independently and in a team environment to ensure the modifica

Role Junior Desktop Analyst Bilingual (Spanish and English) Location Shelton, CT. LOCAL ONLY Job Description Bilingual (Speak/Read/Write) Spanish and English The Junior Desktop Analyst plays a critical role in providing technical assistance to client end users for software applications, hardware/devices, logging and tracking service call details in ticketing systems, and

The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go getter attitude, possess great communication skills, and h

The main responsibility of this position is implementing & maintaining the security of the IT infrastructure, including networks, servers, PCs, telephony, and collaboration systems in the USA, Canada, and Brazil. Key Accountabilities Lead infrastructure security projects on time and within budget. Project manage a regional portion of global security initiatives and collab

In this role, you will provide Tier II responsibilities for the day to day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties. Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, app

Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare perhaps the most complex of all industries. Today we serve clients

Work within the Application Support team to address client data, surveying, and reporting requests Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements Capture client requirements and preform data analysis Offer clients best practice workflow design and associated applica