Position Summary

National Museum of Women in the Arts (NMWA) seeks Visitor Services Associate to join the Visitor Services team and work closely with/report directly to the Visitor Services Coordinator. This position is responsible for processing ticket orders, in person, assisting visitors at the information desk and providing information about the NMWA — its collections, exhibits and events. This position will staff both the Ticket Office and Information Desk.
As a member of the Visitor Services team, you will be a critical member of the NMWA team. You will help the Museum run more efficiently by interacting with our guests; supporting Museum programs and events; helping to resolve ticketing issues, and making NMWA a welcoming, exciting, and accessible space for all guests.

Responsibilities

Functions may include, but are not limited to:

Approach and engage visitors as appropriate and communicate in a respectful and professional manner
Clearly communicate information on exhibitions, wayfinding, accessibility services, museum guidelines and etiquette
Provide information on, and encourage participation in, scheduled programming for education, and public programs
Work with security, curatorial, and special events staff to facilitate crowd control during busy hours or during event set ups
Work with other departments to enforce museum policies
Sell tickets to the museum and programmatic events; start original or renew previous memberships
Work well with a diverse group of staff and guests Ability to problem solve in a fast-paced environment
Ability to recognize when management needs to get involved to help resolve situation
Observe and learn from visitor feedback and behavior
Other duties as assigned

Qualifications

The successful candidate will demonstrate the following skills/experience:

Experience with the Tessitura Ticketing Software preferred, but not required.
Comfortable using various technology.
Approachable, friendly demeanor, with a commitment to exemplary customer service.
Cash-handling, point of sale, and ticket experience strongly preferred.
Dependable and adaptable, flexible, innovative, team player, and problem solver.
Excellent written and verbal communication skills, must me detail and task oriented.
Fluency in a second language, a plus.

If much of this job description describes you, then you are highly encouraged to apply for this role, even if you don’t meet 100% of the qualifications. We recognize that it is highly unlikely for an applicant to meet 100% of the qualifications for a given role, and that every candidate brings unique experience and qualifications to a role. We are excited to meet you!

NMWA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

To comply with tax and legal obligations, all candidates must reside in Washington, D.C., Maryland, or Virginia. Candidates must be legally eligible to work in the U.S. for NMWA, without visa sponsorship by NMWA.

Special Notes/Instructions

Please apply through the online job application. To request reasonable accommodations in the application or hiring process, please notify NMWA's Human Resources department at HR@nmwa.org.

Position No Longer Available

Job Summary

Company

National Museum of Women in the Arts

Employment Term and Type

Regular, Part Time

Hours per Week

18-32

Salary and Benefits

$18 hour.

Required Education

High School or Equivalent

Required Experience

1+ years