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Customer Billing Representative
Minot, ND
Job Description
Customer billing representative
Are you interested in the customer service field and looking for a career in a positive work culture? SRT, the area’s leading high-speed internet provider, has an opportunity for you.
SRT is seeking a Customer Billing Rep to join our Customer Billing team. The Customer Billing Rep will assist the department in accurately completing service orders to bill for products and services while providing superior customer service for our telecommunication’s cooperative members.
Job Responsibilities Include:
Job Qualifications Include:
SRT offers competitive salary and exceptional benefits, including a comprehensive suite of health/vision/dental, 401K and retirement, and generous paid time off. Enjoy a variety of perks and discounts in a supportive atmosphere that encourages professional enrichment and work/life balance. Take the most rewarding step in your career; apply with SRT today!
SRT Communications Inc. is an equal opportunity employer. SRT considers candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.
SRT Communications, Inc. is a Drug-Free Workplace.
Are you interested in the customer service field and looking for a career in a positive work culture? SRT, the area’s leading high-speed internet provider, has an opportunity for you.
SRT is seeking a Customer Billing Rep to join our Customer Billing team. The Customer Billing Rep will assist the department in accurately completing service orders to bill for products and services while providing superior customer service for our telecommunication’s cooperative members.
Job Responsibilities Include:
- Respond to customer inquiries such as rates, service charges, program packages, SmartHub and MySRT app, online and phone payments, EFT setup, and requests for duplicate bills.
- Create and process business & residential service order tasks. Review all service orders for information completion and accuracy. Close all service orders.
- Participate in ongoing training to keep abreast of technical developments and the skills needed to perform the job.
- Assist in the development of processes and procedures to improve and enhance performance and operational effectiveness.
Job Qualifications Include:
- Work requires excellent communication and teamwork skills to provide superior experience for customers and co-workers.
- Work requires the ability to use multiple software systems with efficiency, attention to detail, and accuracy.
- Ability to learn and maintain product knowledge to assist customers and process billing records accurately.
- Ability to work in a fast-paced environment, organize, prioritize, multi-task, and complete various work assignments on time.
- High School Diploma at minimum
- 1-3 years telecommunications experience preferred.
- 2 years of customer service or related experience required.
SRT offers competitive salary and exceptional benefits, including a comprehensive suite of health/vision/dental, 401K and retirement, and generous paid time off. Enjoy a variety of perks and discounts in a supportive atmosphere that encourages professional enrichment and work/life balance. Take the most rewarding step in your career; apply with SRT today!
SRT Communications Inc. is an equal opportunity employer. SRT considers candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.
SRT Communications, Inc. is a Drug-Free Workplace.
Job Summary
Start Date
March 2024
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
8 am - 5 pm
Salary and Benefits
$23.56
Required Education
High School or Equivalent
Required Experience
2+ years
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