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Position Summary
National Museum of Women in the Arts (NMWA) seeks a part-time Visitor Services Associate to join the Visitor Services team! This position is responsible for processing ticket orders, in person and over the phone, assisting visitors at the information desk and providing information about the NMWA — its collections, exhibits and events. This position will staff both the Ticket Office and Information Desk. This position reports to the Senior Visitors Services Manager. Due to the museum reopening in October, this position will have a start date of around September 25, 2023Responsibilities
Functions may include, but are not limited to:Approach and engage visitors as appropriate and communicate in a respectful and professional manner.- Clearly communicate information on exhibitions, wayfinding, accessibility services, museum guidelines and etiquette
- Provide information on, and encourage participation in, scheduled programming for education, and public programs.
- Work with security, curatorial, and special events staff to facilitate crowd control during busy hours.
- Sell tickets to the museum and programmatic events, selling/up selling memberships.
- Work well with a diverse group of staff and guests
- Ability to problem solve in a fast-paced environment.
- Observe and learn from visitors’ feedback and behavior.
- Other duties as assigned.
Qualifications
The successful candidate will demonstrate the following skills/experience:- Experience with the Tessitura Ticketing Software preferred, but not required.
- Comfortable using various technology.
- Approachable, friendly demeanor, with a commitment to exemplary customer service.
- Cash-handling, point of sale, and ticket experience strongly preferred.
- Dependable and adaptable, flexible, innovative, team player, and problem solver.
- Excellent written and verbal communication skills, must me detail and task oriented.
- Fluency in a second language, a plus.
If much of this job description describes you, then you are highly encouraged to apply for this role, even if you don’t meet 100% of the qualifications. We recognize that it is highly unlikely for an applicant to meet 100% of the qualifications for a given role, and that every candidate brings unique experience and qualifications to a role. We are excited to meet you!
To comply with tax and legal obligations, all candidates must reside in Washington, D.C., Maryland, or Virginia. While there may be flexibility for remote/hybrid work environments, candidates must be residents of MD, D.C., or VA or relocate prior to the start of employment at NMWA. Candidates must be legally eligible to work in the U.S. for NMWA, without visa sponsorship by NMWA.