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System Administrator - Level 2
New York, NY
Job Description
Position Summary
As a member of the Servicedesk team, the System Administrator – Level 2 focuses on providing excellent end user support. Performs laptop imaging, deploys and manages desktop software using an enterprise software management suite and secures software and operating systems. Configures and troubleshoots virtual desktops and servers in a VMware environment.System Administrator – Level 2 applies vendor security patches to windows virtual servers and desktops, PCs, and laptops utilizing a patch management automation tool, and is responsible for frontline defense against malware, viruses and vulnerabilities. Monitors the service desk queues to provide hands-on end user and system support. Supports all desktop hardware, peripherals and applications, phone systems, video conferencing equipment, and printers.
Essential Functions
- Provide superior Customer Support to Corporate Executives and Staff
- Software deployment and management of all workstation applications (VM’s and Laptops).
- Laptop Imaging, onboarding and offboarding users.
- Maintain standard laptop and desktop configuration images utilizing current imaging solution documentation and deployment procedure
- Provide support for VMware Horizon View desktop environment
- Support “bring your own device” (BYOD) applications installed and running on personal and corporate smart phones and tablet devices
- Install, configure, and maintain Microsoft Office Professional and all other desktop applications used by the Institute’s staff
- Administer the Office 365 environment
- Support and maintain all laptops and desktops hardware, software, and printers
- Keep desktop and server OS and BIOS firmware patched using an automated patch management system
- Provide Active Directory support creating user, groups, password changes, provide exported user data as required
- Opportunity for Microsoft Windows administration supporting some aspects of Microsoft Windows servers 2012, 2016, 2019
- Administer some aspects of Microsoft Active Directory, Windows networking, DHCP, DNS, and GPOs
- Ensure expedient resolution of first and second level network, system, and application problems, and escalating issues to meet SLAs
- Provide support for file and print services
- Manage, administer and upgrade specific IT systems such as End Point Security, Collaboration and Communication systems, Enterprise Software
- Provide support for Cisco Web Conferencing systems before and after meetings and events
- Troubleshoot e-mail issues and escalate issues related to the e-mail server to e-mail server administrators
- Troubleshoots multifactor authentication issues regarding VPN and VDI logins.
- Work on and complete special projects
Information Security Responsibilities
- Attend/complete assigned information security training by the designated completion date
- Read and adhere to published ISMS policies and procedures
- Report timely any observed violations of ISMS policy - or known encroachments on information security - to your department leader and/or the Information Technology Department.
Education and Experience
- Bachelor’s degree in Computer Science or Engineering, or eight years of experience in Microsoft Windows Server administration and Windows desktop support
- Microsoft systems certification desired
- 5+ years Windows Server administration experience
- 3+ years IT helpdesk experience
- 2+ years deploying and managing Windows laptops
- 1+ year supporting VMWare Horizon View users, and troubleshooting VMWare Horizon View issues
Other Qualifications
- Basic knowledge of MDM solutions
- Strong knowledge of Microsoft Windows networking, TCP/IP, DHCP, DNS, GPO’s
- Knowledge of database and web server technologies a big plus
- Experience with scripting in Powershell and/or batch files a plus
- Exceptional customer service skills
- Must be a self-starter with a burning desire to excel, working outside of normal business hours as required to complete assigned tasks
- Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills
- Must possess the ability to work effectively with customers, staff, IT management, and managers from all departments
- Superior troubleshooting skills while working hands on at a help desk
- Ability to work under stress with time-critical deadlines and high expectations
Starting compensation will be in the $78,400 to $96,300 range, depending on education, experience, and other qualifications.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
ANSI provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination of any type because of race, gender identity or expression, color, national origin or ancestry, religion, creed, age, marital status, sex, sexual orientation, citizenship or authorized alien status, genetics, disability status, protected veteran status, or any other consideration protected by federal, state, or local laws. ANSI policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Summary
Employment Term and Type
Regular, Full Time
Salary and Benefits
$78,400 to $96,300
Required Education
Bachelor's Degree
Required Experience
5 to 7 years
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