Ronald Reagan Building and International Trade Center (RRB/ITC) is a dynamic hub for government, business, commerce and the community, in the heart of the nation’s capital. As the first and only federal building dedicated to both public and private use, the Reagan Building is the official World Trade Center Washington, DC, featuring a premier conference and events center, executive office space, attractions and exhibits, retail, dining, parking and public programming.
Come join our growing team as the Director of Event Planning. With your event planning expertise, excellent customer service skills, and excitement for the hospitality industry, you will be responsible for managing a team of Event Planning Managers at Trade Center Management Associates (TCMA, A Drew Company), the exclusive manager of the Ronald Reagan Building and International Trade Center. Working with the TCMA team and our customers you will lead a team to plan and implement live-events across various industries and scale from multi-day conferences, tradeshows, galas, and family social events.
Essential Functions
Directs the overall planning and implementation of meetings and events for the organization. The position acts as a liaison between event planning, sales, catering, convention services, technology and the customer to ensure consistent, high-level event execution for all events
Lead the Event Planning Team (4+ Event Planning Managers) while supporting Sales, Sales Coordinators and Administrative Assistants
Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting all events
Hire, train, develop, assess and empower staff to achieve team goals
Work collaboratively with the sales leaders to manage the customer experience from start to finish.
Oversee pre-convention and post-convention meetings
Stay abreast of industry trends within the hospitality industry and maintain knowledge of the competitive set.
Assist in issue resolution for challenges that may arise between sales, event planning and clients
Attend meetings as appropriate
Develop team through ongoing training and coaching in accordance with individual and departmental goals. Coordinate appropriate training to ensure 100% product knowledge and event planning skills
Conduct regular one-on-one meetings with all direct reports
Periodically accompany all sales and event planning managers on-site inspections, client appointments and menu tastings to ensure consistency in sales and event planning process while maintaining quality standards
Conduct employee evaluations annually
Assist in team development as appropriate
Assigns all events turned over to the Event Planning team. Leads execution of activities to support the Event Management strategy.
Ensures stakeholders, departments and partners are apprised of all groups that will impact property operations.
Manages customer budgets to maximize revenue and meet customer needs. Works with highly complex or high profile groups when financial impact will be significant.
Leads the catering menu development process.
Leads Event Management meetings including the BEO meeting.
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Consult with clients in order to determine objectives and requirements for events such as meetings, conferences and galas. Establishes customer service guidelines so team members understand expectations and parameters. Provides guidance and feedback to help team members develop and strengthen skills and abilities needed to accomplish work objectives.
Job Requirements
Minimum of 5 years of Event Planning experience
Proven team motivator
Ability to demonstrate outstanding leadership skills as well as impeccable associate and customer relations.
Proven management experience
Excellent communication and negotiation skills
Ability to build successful relationships
High level of enthusiasm, a strong work ethic, and highly self-motivated
Ability to work with all levels of individuals
Competent proficiency using a CRM system, Microsoft Teams, and Microsoft Office Suites
Understanding of Hybrid and Virtual events.
Must be adaptable, professional, courteous, motivated and work well on your own or as a member of a team
Ability to handle a dynamic environment and challenging workload
Experience in catering, hotel, and/or hospitality industry is required. Working at a hotel convention property is a definite plus.
Knowledge of the DC Metro business community a plus
Bachelor’s degree
Trade Center Management Associates is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.