Contact Center Representative - 1st/2nd Shift Seasonal - BONUS!
If you are excellent at helping people on the phone, then Diggers Hotline is the place for you!
New Berlin, WI 
Posted 12 months ago
Position No Longer Available
Position No Longer Available
Job Description
Diggers Hotline, Wisconsin’s One Call Notification Center, is hiring full & part time Seasonal Contact Center Representatives for 1st & 2nd shift in our 24x7 New Berlin call center! Come and join our Team – hiring and retention BONUS offered to qualifying seasonal employees!  This is NOT a remote position.

Diggers Hotline is looking for talented individuals that will be responsible for answering inbound calls in a fast-paced environment. As a Contact Center Representative, you will respond to inquiries and perform ticket processing duties for utilities, contractors, or homeowners throughout the State of Wisconsin to ensure safe excavation. Applicants with two years of call center experience with one employer are preferred.

Are you qualified? 

• Do you have knowledge of, and ability to, working within the structure of a scripted call center environment?
• Reporting to work and being on time is crucial to your success.  Do you have the ability to adhere to a work schedule?

• Can you listen effectively and problem-solve? Are you able to communicate clearly and effectively with confidence and tact?
• Do you have strong computer skills that include general keyboarding & program navigation? 
• Are you able to read & interpret documents such as policy and procedure manuals – can you read a map and have the ability to identify north, south, east, & west?

If you answered “YES” to these questions…THEN WE WANT TO TALK TO YOU!

You must be present each day for the entire 4-week training period. Your attendance is critical to YOUR success. We are currently recruiting for our May 15th Training classes. Training is Monday through Friday, 8am to 2:30pm OR 3pm to 9:30pm; including a 30-minute unpaid lunch.

General shift availability will be discussed during phone & in-person interviews.
WAGE: $16.80 per hour; not negotiable.

Diggers Hotline is a drug-free environment. Employment at Diggers Hotline is contingent upon successfully passing a drug screening. 

No phone calls, please!   Qualified applicants will be contacted.


To begin the application process and to submit your cover letter and resume, please click here.


Contact Information
For more information, please check out our website at
Position No Longer Available
Job Summary
Start Date
March 20, 2023
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
1st and 2nd Shift
Salary and Benefits
Signing and Retention bonuses up to $1250 available for hired candidates. Full time seasonal employees eligible for health insurance. Opportunity to be hired on as part of the core team at the end of the season for outstanding seasonal employees.
Required Education
High School or Equivalent
Required Experience
2+ years
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