Join our team who is committed to the delivery of the highest quality health care service. We are seeking a full-time Operator that is self-motivated, energetic, and a take charge individual.
Responsibilities:
Deliver high quality customer service to all callers
Communicate pleasantly and professionally with callers under all circumstances
Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols
Obtain and/or review all patient demographic information
Provide patients with appropriate appointment and/or route to appropriate support
Complete new patient registration through direct guarantor/patient contact to obtain required information
Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments
Utilize web-based application to verify insurance eligibilities upon each scheduling occurrence when necessary
Review balances and co-pay information
Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments
Keep current on staff directory, Health Center information and Sixteenth Street events
Reception effectively as assigned
Qualifications:
High school diploma or GED
Must a pleasant attitude which communicates verbally
Clear speaking voice
Handle high stress environment
Familiarity with computers helpful
Ability to relate well to people from diverse ethnic and cultural backgrounds
No Phone Calls Please. Qualified applicants may apply online, send resume to Karyn Dowling, Talent Acquisition Specialist, Sixteenth Street Community Health Centers, 1337 S. 16th St., Milwaukee, WI 53204 or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.