Patient Accounts Manager
Milwaukee, WI 
Posted 2 months ago
Position No Longer Available
Position No Longer Available
Job Description
Join our team who is committed to the delivery of the highest quality health care service.  We are seeking a full-time Patient Accounts Manager that is self-motivated, energetic, and a take charge individual.

Job Responsibilities:
  1. Manage and supervise the following departments within Revenue Cycle:
    1. Patient and Insurance Billing
    2. Insurance Follow Up
    3. Payment Posting
    4. Patient Financial Services
  2. Directly supervise, recruit, hire, orient, discipline, develop and evaluate staff within the Patient and Insurance Billing, Insurance Follow Up, Payment Posting, and Patient Financial Services departments.
  3. Oversee and manage all daily office operations for the above departments Develop and implement short-and-long-term work plans.
  4. Problem solve and implement change when needed.
  5. Develop guidelines for prioritizing work activities, evaluate effectiveness, and modify activities, as necessary.
  6. Maintain ongoing work schedule for each department.
  7. Assist in developing policies, procedures, and workflows for all assigned departments.
  8. Establish deadlines for work assignment and completion. Monitor work status and progress.
  9. Identify, analyze, and resolve workflow problems.
  10. Assist in yearly budgeting of assigned departments.
  11. Assist in managing all timely billing of all charges within timely carrier filing limitations to maximize revenue and minimize adjustments.
  12. Supervise cash collection activities and ensure proper controls are implemented and followed.
  13. Work with contracted bad-debt collection agency to provide accurate patient and account information.
  14. Monitor and audit sliding fee schedule assignment.
  15. Develop and implement new initiatives and strategies within Revenue Cycle departments including promotional, informational, and educational materials.
  16. Cultivate outreach efforts and maintain relationships with key public, private and nonprofit sector partners in support of program related activities.
  17. Resolve operational problems and conflicts and keep lines of communication open with staff and other departments to ensure high productivity and morale.
  18. Evaluate individual customer service techniques to identify areas for improvement.
  19. Provide coaching to employees to drive business skills and operating proficiency.
  20. Implement comprehensive training program to promote effective customer service techniques and maintain compliance with all relevant rules and regulations (FDCPA, FCRA, HIPPAA, etc.)
  21. Serve as a role model for customer service, and mentor staff to ensure that patients are treated courteously by staff.
  22. Serve as formal contact person for patient complaints. Investigate patient financial issues to effectively make decisions, problem solve and assist the patient.
  23. Address departmental and clinical staff questions.
  24. Ensure that requests for information are handled promptly and effectively.
  25. At all times adheres to the written departmental policies and procedures as well as SSCHC’s financial policy, and all HIPPA rules and regulations.
  26. Ensure compliance with all federal and state regulatory agencies governing healthcare collections.
  27. Ensure compliance with SSCHC corporate policies and procedures, including deadlines for submitting time sensitive materials.
  1. Associates degree in Business Administration, Accounting, Finance, or closely related field. In lieu of degree, knowledge gained through 5 years of work experience within health care.
  2. 1-2 years’ experience in a leadership role.
  3. Strong leadership, management, judgment, and presentation skills.
  4. Strong planning, organizing, multi-tasking, delegating and supervising skills Knowledge of medical office procedures.
  5. Knowledge of medical practices, terminology, and reimbursement policies.
  6. Ability to work well under pressure and effective crisis management skills.
  7. Ability to interact with patients, medical and administrative staff, and public effectively.
  8. Ability to deal appropriately with employee relations issues.
  9. Ability to maintain effective working relationships with staff, patients, the public, and private and public health organization representatives.
  10. Ability to relate well to people from diverse ethnic and cultural backgrounds.
  11. Experience with Microsoft Word, Excel, and office applications software
  12. Bilingual (Spanish/English) preferred.



Contact Information
No Phone Calls Please. Qualified applicants may send resume to Sue Raymond, Vice President of Human Resources, Sixteenth Street Community Health Centers, 1337 S. 16th St., Milwaukee, WI 53204 or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.
Position No Longer Available
Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
1st Shift
Required Education
Associate Degree
Required Experience
5+ years
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