SRT has a rewarding opportunity for a telecommunications or information technology professional to join our Network Operations team. The Network Operations Specialist ensures and reports on the integrity of network availability and network performance. This position also coordinates maintenance and restoration activities.
Job responsibilities include:
Using Network Operations standard operating, escalation, and notification procedures.
Processing service orders for installs, disconnects, suspends, and changes to features and services on telephone and broadband.
Auditing provisioned features, services, and configurations of network equipment.
Responding to customer calls regarding service orders, trouble tickets, and general service information.
Provisioning, testing, and troubleshooting customer facilities/services.
Ensuring the integrity of network availability through 24-hour, real-time monitoring of all network elements and other associated alarm reporting equipment.
Job specifications and qualifications include:
Excellent oral and written communication skills
Strong knowledge in voice and data networking architectures, switches, routers, and personal computers.
Ability to problem-solve, manage several projects simultaneously, and perform work while dealing with interruptions.
Ability to work varied shifts, as this position requires 24-hour coverage.
Completion of high school studies and some college education with concentration in mathematics, computer science, information technology, and/or telecommunications.
Certifications of Net+ and A+ or higher are preferred, or actively working to complete within 2 years.
One to two years telecommunications or data networking industry experience would be beneficial.
Completion of required training on switching, routing and packet capture.
SRT offers competitive salary and exceptional benefits, including a comprehensive suite of health/vision/dental, 401K and retirement, and generous paid time off. Enjoy a variety of perks and discounts in a supportive atmosphere that encourages your professional enrichment and work/life balance. Take the most rewarding step in your career; apply with SRT today!
SRT Communications Inc. is an equal opportunity employer. SRT considers candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.