Insurance Follow-up Specialist
Milwaukee, WI 
Posted 15 months ago
Position No Longer Available
Position No Longer Available
Job Description
We are seeking a full-time Insurance Follow-up Specialist.

Job Responsibilities:
  1. Follow up on all outstanding accounts, third party and self pay using aging and tickler reports for designated split of accounts.
  2. Assist in maintaining demographic and insurance information of patient accounts.
  3. Verify insurance coverage and primary provider selection when required.
  4. Check the status of unpaid claims, correct/transfer/work, and re-bill when necessary.
  5. Work denials and recoup requests by appealing the decision or adjusting the account appropriately to achieve resolution.
  6. Maintain good customer service when discussing patient account information face-to-face and over the phone.
  7. Assist patients with billing questions and collect balances or set up payment plans for patients where applicable.

  1. High school diploma or GED.
  2. A minimum of five years’ experience working with Medical, Physical Therapy and Behavioral Health collections or insurance claims processing.
  3. Current working knowledge and understanding of regulations related to physician billing and collection.
  4. Working knowledge of CDT, CPT, and ICD-9/10 codes.
  5. Excellent oral and written communications skills.
  6. Knowledge of basic mathematics.
  7. Working knowledge of Microsoft Office Suite.
  8. Ability to organize, list, and tabulate date.
  9. Ability to relate well to people from diverse ethnic and cultural backgrounds.


Contact Information
No Phone Calls Please. Qualified applicants may apply online, send resume to Karyn Dowling, Talent Acquisition Specialist, Sixteenth Street Community Health Centers, 1337 S. 16th St., Milwaukee, WI 53204 or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.
Position No Longer Available
Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
1st Shift
Required Education
High School or Equivalent
Required Experience
5+ years
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