Call Center Representative - Seasonal
If you are excellent at helping people on the phone, then Diggers Hotline is the place for you!
New Berlin, WI 
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Job Description
Diggers Hotline, Wisconsin’s One Call Notification Center, is hiring Seasonal Contact Center Representatives for various full-time & part-time schedules covering 1st & 2nd shifts in our 24/7/365 center, headquartered in New Berlin! Come and join our Team – hiring and retention BONUS offered to qualifying seasonal employees!  This position is an in-office position.

Diggers Hotline is looking for talented individuals that will be responsible for answering inbound calls in a fast-paced environment. As a Contact Center Representative, you will respond to inquiries and perform ticket processing duties for utilities, contractors, or homeowners throughout the State of Wisconsin to ensure safe excavation.

Applicants with two years of call center experience with one employer are preferred.

Are you qualified? 

• Do you have knowledge of, and ability to, working within the structure of a call center environment?
• Reporting to work and being on time is crucial to your success.  Do you have the ability to adhere to a work schedule?

• Can you listen effectively and problem-solve? Are you able to communicate clearly and effectively with confidence and tact?
• Do you have strong computer skills that include general keyboarding & program navigation? 
• Are you able to read & interpret documents such as policy and procedure manuals – can you read a map and have the ability to identify north, south, east, & west?

If you answered “YES” to these questions…THEN WE WANT TO TALK TO YOU!

You MUST be present each day for the entire 4-week training period. Your attendance is critical to YOUR success. We are currently recruiting for our upcoming training dates: February 20th and March 20th.. Training is Monday through Friday, 8am to 2:30pm OR 3pm to 9:30pm; including a 30-minute unpaid lunch. This is PAID Training and is a required part of being hired.


General shift availability will be discussed during phone & in-person interviews.
 
WAGE: $16.80 per hour; not negotiable.

Diggers Hotline is a drug-free environment. Employment at Diggers Hotline is contingent upon successfully passing a drug screening. 


No phone calls, please!   Qualified applicants will be contacted.

EOE

To begin the application process and to submit your cover letter and resume, please click here.
 

 

Job Summary
Start Date
February 20, 2023
Employment Term and Type
Regular, Full or Part Time
Hours per Week
20-40
Work Hours (i.e. shift)
1st and 2nd Shift
Salary and Benefits
16.80
Signing and Retention bonuses available for qualified candidates. Health insurance option available to Full Time Seasonal candidates. Possibility for continued employment after the Season ends.
Required Education
Open
Required Experience
1+ years
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