Milwaukee School of Engineering (MSOE) invites applications for a full-time Assistant Director to join our Financial Aid team. The Assistant Director is responsible for assisting the Director with the overall administration and compliance of aid programs and management of the Financial Aid Office staff. The Assistant Director works closely with the Director to identify and prioritize functions that need to be improved within processing, service, and reporting areas of financial aid.
Essential Job Functions
Compliance, Assessment, and Workflow
Assist the Director in administering federal, state, and institutional funds.
Responsible for staying abreast of current regulatory guidelines and strategic direction impacting the Financial Aid Office.
Researches and analyzes complex problems, recommends, and implements appropriate solutions. Develops policies and procedures that ensure compliance with applicable laws and regulations.
Responsible for evaluating office performance and measurements, priorities and timelines for tasks and various projects. Makes recommendations for the enhancement and expansion of existing systems to improve and communicate policies, practices, and services. Communicate and inform the Director.
In charge of management of all publications (forms, website, other publications) are up to date and compliant with federal consumer information requirements.
Involved with efficient and effective planning and implementation of administrative functions related to processing and reporting of financial aid.
Assist Director with development an implementation of short and long-range plan(s) to conduct internal audits of files for compliance. Works closely with the director to meet A133 audit requirements and requests from external auditing agencies.
Responsible for monitoring Satisfactory Academic Progress
Perform random quality assurance testing on processed financial aid files as directed, research regulatory questions.
Customer Service and Outreach
Expected to take lead role in advisement to students and families regarding financial aid opportunities, eligibility requirements, and application processes.
Expected to deal with and resolve complex financial aid issues.
Work to implement ways to best inform students and families about financial aid and the MSOE community.
Determines student eligibility for financial aid. Processes documents related to the evaluation of aid eligibility. Reviews special circumstances appeals.
Award and distribute financial aid award packages.
Administer the Verification process.
Maintain and update all office publications in compliance with Federal Regulations and Consumer Information.
Financial Aid Systems
Maintain knowledge of both PowerFAIDS and Jenzabar student information systems.
Assist with yearly setup, reporting and testing
Other Duties and Responsibilities
Participates in campus activities including: Open Houses, Accepted Student Days, and other events as needed.
Collaborate with various University offices including Admissions, Finance, Advancement, and Registrar on effective and efficient workflow processes and deadlines.
Participates and shares in responsibility for interpreting and implementing Federal Methodology, verification requirements, federal and state regulations through reading of FSA handbook, verification guide, and other sources.
Takes a lead role in the preparation of financial aid program printed and electronic materials.
Primary backup for Director and provides leadership in absence of Director
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Bachelor’s Degree in business administration or closely-related field. Master’s Degree preferred.
3+ years of demonstrated successful experience in financial aid administration that includes Federal Title IV, state and institutional aid.
Ability to interpret complex policies and develop procedures to ensure compliance. In-depth knowledge of regulations in interpreting and administering financial aid programs. Ability to research interpret and apply complex rules and laws. Write and present concise findings with recommended course of action.
Demonstrated knowledge in management of financial aid need analysis, packaging and required revisions
Critical thinking and problem-solving skills
Advanced knowledge of advising and counseling techniques.
Strong interpersonal and communication skills to work effectively with a wide range of constituencies both orally and in writing.
Ability to develop, plan and implement short-and long-term goals
Strong administrative and organizational skills and ability to prioritize work for self and others to meet deadlines. Possess strong project management skills. Experience in leading multiple projects.
Possession of effective oral and written communications skills along with the ability to work with students of diverse cultural and economic backgrounds
Is able to perform under the pressures of deadlines and other administrative demands
Experience working with a financial aid management systems (PowerFAIDS preferred, COD, NSLDS, CPS) and standard office programs.
Ability to communicate in both written and oral form.
Ability to read and interpret documents such as tax returns, procedure manuals, and regulatory compliance documents.
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before others.
Ability to pay strong attention to financial data detail.
Ability to review student charges, financial aid, and calculate amount due.
Ability to apply commonsense understanding to carry out written or oral instructions.
Ability to problem solve complex issues, using federal, state, institutional regulations as guiding principles.
Keen ability to review data.
Ability to use technology to streamline processes.
While performing the duties of this job the employee is largely sedentary, the ability to move is required. The employee is occasionally required to traverse within their work area as well as other areas on campus.
This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Some evening and weekend work may be necessary to participate in campus-based programs such as Open House, Accepted Student Day, and/or Welcome Weekend.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the policy of MSOE to provide equal employment opportunity to all individuals regardless of their race, ethnicity, color, creed, religion, sex, age, national origin, physical or mental disability, military and veteran status, sexual orientation, gender identity, genetic characteristics, marital status or any other characteristic protected by local, state or federal law. This policy applies to all jobs at the University and to all the terms, benefits, and conditions of employment/enrollment.