Position Description: The GIS Training/HelpDesk Specialist is a RedCastle Resources contractor position within the Forest Service GTAC GIS Training/HelpDesk Group. The group is a small unit, thus, the selected candidate will be involved in all aspects of the development and delivery of GIS training and HelpDesk services to application specialists across the agency. In addition, geospatial project work will be assigned on an as needed basis. The successful candidate will have a strong background in GIS with extensive knowledge of current Esri products including ArcGIS Desktop and Pro, ArcServer, ArcSDE, Spatial Analyst, 3D Analyst, and enterprise data services. The individual should have the experience, aptitude and skills to successfully develop curriculum and teach complex information to adult learners.
In addition, the candidate should have experience in providing helpdesk type services including responding to questions related to software installation, configuration, licensing, and troubleshooting mobile GIS and GPS applications. Excellent communication skills are a must—including technical writing, verbal communication, and public speaking and presentation skills. The candidate must have an aptitude and be willing to learn and use the unit’s training development and HelpDesk software. The successful candidate will be a good self-learner and will be expected to teach and advise on subjects that are beyond their current technical competencies. Course delivery and HelpDesk services are typically via web conferencing, so travel is minimal.
Education Requirement: Bachelor’s degree related to geography, GIS, remote sensing or physical/biological/environment/natural resource discipline with substantive coursework in geospatial analysis and modeling and 3 years relevant work experience; OR a graduate degree and 1 year relevant work experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Salary is dependent upon qualifications and experience. This position offers a benefits package which includes health coverage, company contribution 401K and profit sharing, long term disability insurance, and paid vacation, sick leave and holidays. A moving allowance may be provided.