Ronald Reagan Building and International Trade Center (RRB/ITC) is a dynamic hub for government, business, commerce and the community, in the heart of the nation’s capital. As the first and only federal building dedicated to both public and private use, the Reagan Building is the official World Trade Center Washington, DC, featuring a premier conference and events center, executive office space, attractions and exhibits, retail, dining, parking and public programming.
Trade Center Management Associates (TCMA, A Drew Company), the exclusive manager of the Ronald Reagan Building and International Trade Center, is seeking a talented Customer Service Representativeto join its team.
This position performs a vital role of communication and interaction with the Building, Parking Tenants, Clients and Guests. The Customer Service Representative supports the Operations and Parking Team by overseeing the service center, and assisting Tenant's with their inquiries and day to day operational needs. This position also supports the Property Manager and the Parking Customer Service Manager in the day to day operational needs.
Essential Functions
Experience in building maintenance operations, tenant and staff interaction
Serve as Service Center Coordinator
Set up and relocation of rooms, offices, or events highly desired, some lifting may be required if need be
Prepare monthly work order deliverables report
Interact with tenants on a daily basis
Distribute Notices
Assist in Monthly Tenant Rent Collection
Assist with Event setup when needed
Attend Departmental and Company meetings
Conduct Quality Control inspections
Coordinates building badge requests and approvals
Assist Parking Customers with inquiries, payments, new accounts and cancellation, as well as other duties necessary to provide good customer service to the Tenants and Government Agencies
Job Requirements
Essential to possess excellent communication skills, verbal and written.
Knowledge in Building systems 1-3 years of property management experience is a plus.
Extensive Tenant interaction
Proficiency in Microsoft Office Applications
Bachelor's Degree preferred, but not required
Environment
Ability to stand and or sit for extended periods of time
Ability to stand, bend and to lift 50 pounds
Trade Center Management Associates is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.