Customer Support Representative - Tier 2 (REMOTE)
Buffalo Grove, IL 
Posted 26 days ago
Job Description
ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.

ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

Required immediately, our Buffalo Grove Office is seeking a Customer Support Representative – Tier 2 to join our team

ARxIUM is proud to offer the successful candidate
  • Competitive salary
  • Medical/RX/Dental/Vision benefits
  • Healthcare and dependent care FSAs
  • Company paid Life/ADD insurance
  • Company paid STD/LTD plans
  • Company paid EAP plan
  • Opportunity to participate in the company 401k plan with employer match
  • Educational assistance
  • Flexible work schedule
  • Generous paid time off
  • Employee referral program
  • Free parking

Desired Skills and Experience:
  • Diploma or Degree in computer science, mechanical, electrical, computer, biomedical engineering; or equivalent experience.
  • Min 3 – 5 years of experience in a Technical Support role, Tier 2 preferred.
  • Broad technical knowledge base including mechanical, electrical and software.
  • Must be familiar and/or trained with technical support know-how, blueprints, schematics, manuals, and other specifications to determine service procedures.
  • Experience in creating/updating Service Manuals, Troubleshooting guides and Knowledge base.
  • Oracle/Microsoft SQL knowledge, an asset.

Essential Functions:
  • Provides end-user support to pharmacy staff.
  • Analyzes malfunctions in equipment and provides instructions to the on-site Field Service Representative to repair the equipment utilizing knowledge of mechanics/electronics and using standard test instruments and hand tools.
  • Interprets maintenance manuals, electrical schematics, and wiring diagrams.
  • Liaisons with Product Development to determine solutions for unusual problems in the system.
  • Query creation, reporting and analysis, including provision of quantitative operational metrics for measurement of efficiency, trend analysis and forecasting.

Take a look at your potential career with ARxIUM and apply today
WE would love to meet you!

Please note that candidates need to be eligible to work in the U.S. now and in the future without ARxIUM sponsorship for an employment-based visa.

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ARxIUM Policy on EEO Pay Transparency Nondiscrimination Provision Right to work statement
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
ARxIUM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other characteristics protected by law.


Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
Required Education
Bachelor's Degree
Required Experience
3 to 5 years
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