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Customer Service Specialist
Scottsdale, AZ
Job Description
Firetrace International is looking for a Customer Service Specialist
We are a growing fire detection and suppression company based in Scottsdale, Arizona, that offers its employees an opportunity to make a difference in the world and to grow as professionals and individuals within a team that values individuality and authenticity.
Firstly, a bit about us
Firetrace is a global manufacturer of life-saving fire suppression devices. We’re in the business of protecting lives and livelihoods from the impact of fire. Our fire suppression systems keep businesses, people, and equipment safe by automatically detecting and suppressing fires in high-risk equipment, like CNC machines, vehicles, heavy equipment, electrical cabinets, and wind turbines.
What you’ll be doing
Reporting to the customer service manager, you’re responsible for managing customer expectations and engaging with customers, internal stakeholders, and third-party providers.
A day in your life might include…
Firetrace International is proud to be an equal opportunity workplace and an affirmative action employer. We do not discriminate in employment because of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Please direct application accommodation requests to humanresources@firetrace.com.
We are a growing fire detection and suppression company based in Scottsdale, Arizona, that offers its employees an opportunity to make a difference in the world and to grow as professionals and individuals within a team that values individuality and authenticity.
Firstly, a bit about us
Firetrace is a global manufacturer of life-saving fire suppression devices. We’re in the business of protecting lives and livelihoods from the impact of fire. Our fire suppression systems keep businesses, people, and equipment safe by automatically detecting and suppressing fires in high-risk equipment, like CNC machines, vehicles, heavy equipment, electrical cabinets, and wind turbines.
What you’ll be doing
Reporting to the customer service manager, you’re responsible for managing customer expectations and engaging with customers, internal stakeholders, and third-party providers.
A day in your life might include…
- Working with customers and sales managers to facilitate accurate order entry
- Developing and maintaining strong, long-lasting relationships with customer and distributors
- Coordinate with other departments on accurate and timely delivery of orders, build plans/scheduling, and shipping/export compliance
- Willingness to work a full-time, permanent role, based in our Scottsdale, AZ office
- Experience taking the lead and owning customer/client relationships
- Proficient with providing business reports across all levels of the organization
- A solutions-based mentality
- Drive, passion, and accountability
- Experience in a manufacturing environment
- A leadership team that values your individuality
- Outstanding benefits with super-low premiums
- Great compensation and employee-centric benefits
- Development, development, development
Firetrace International is proud to be an equal opportunity workplace and an affirmative action employer. We do not discriminate in employment because of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Please direct application accommodation requests to humanresources@firetrace.com.
Job Summary
Start Date
ASAP
Employment Term and Type
Regular, Full Time
Hours per Week
40
Salary and Benefits
$35,000 - $50,000 p/yr
Required Education
High School or Equivalent
Required Experience
3+ years
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