CSP Clinical Team Manager (220425)
Madison, WI 
Posted 3 months ago
Job Description
We have an opening for a CSP Clinical Team Manager in our Forward Solutions program! The CSP Clinical Team Manager (CommCTM) supports and oversees the day-to-day operations of the community support program within Journey Mental Health Center (JMHC). Primary duties include overseeing clinical services, monitoring adherence to regulatory statutes, supervising staff and supervisors, helping with day-to-day operation of the program, representing the program to the community, designing, and utilizing reporting mechanisms, providing training, supervision, consultation and providing direct services to a reduced case load of consumers. The CSP Clinical Team Manager also processes referrals, program development and expansion of services.

Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency's belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers. 
It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.
Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us. 
Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn’t want you to put effort into your application materials if you don’t meet the essential qualifications.
You can read about the many benefits of working at JMHC on our careers page.

The CSP Clinical Team Manager reports directly to the Director of Community Programs. Minimum annual service hours expectation is 360. 
  • Master’s Degree in Social Work, Rehabilitation Psychology, Counseling Psychology, Marriage and Family Therapy or related behavioral health field
  • Experience working within a Community Support Program team or with individuals with severe mental illness as defined by either: 3,000 hours of supervised clinical experience in a practice where most of the clients are adults with chronic mental illness, or 1,500 hours of supervised clinical experience in a CSP. 
  • Commitment to work toward improving cultural sensitivity as demonstrated by valuing diversity, recognizing personal limitations in one's competencies, and having the desire to improve.
  • Strong commitment to principles of normalization and to facilitating consumer participation in treatment/service planning and provision.
  • Extensive knowledge of psychotropic medications, their effects, and side effects.
  • Demonstrated ability to provide culturally and clinically sound case management services to people who have severe and persistent mental health, substance abuse, and co-occurring issues.
  • Strong verbal, writing, organizational, leadership and advocacy skills.
  • Possession of a valid driver's license, a favorable driving record, adequate insurance (per WI law) and access to an automobile.
Working Conditions
Proof of COVID-19 vaccination, or submission of ongoing PCR test results required.

  • LCSW or LPC licensure.
  • Understanding of the relationship between the Dane County criminal justice system and mental health treatment.
  • Experience and specialized knowledge in providing substance abuse treatment to consumers who are dually diagnosed (i.e. - severe mental illness and substance use/dependence).
A.  Clinical
  1. This position carries a significantly reduced caseload. They are responsible for primary clinical case management activities of this caseload as well as supervising case management activities of the clinical team.
  2. Provide ongoing clinical and programmatic supervision to the CSP team through individual and group/meeting supervision
  3. Monitor production hours of all staff, support staff and supervisors in managing caseloads, and support the overall clinical service provision of the program.
  4. Assist with establishing consumer eligibility for services
  5. Responsibility for the quality of community-based services provided to consumers and day to day consultation to staff in these programs.
  6. Develop and maintain skillset to provide services across the lifespan.
  7. Oversee the assessment and recovery/treatment planning process of DHS 63 criteria through culturally sensitive, recovery oriented, trauma sensitive in-depth assessments within the context of the consumer’s perspectives and beliefs, while also coordinating with other community agencies as needed.
  8. Monitor and assess team members’ contact with consumers meets a degree sufficient to evaluate progress toward recovery/treatment plan goals.
  9. Provide or arrange for the provision of crisis management services as clinically and programmatically appropriate and necessary.
  10. With attention to required timelines, ensure that the clinical teams: maintain records of contacts and services, clinical charts, and correspondence, complete all paperwork and records required by administrative code, demonstrate good medical practice, and adherence to the contract with Dane County Human Services.
B.  Programmatic
  1. Program development in areas needed to support expansion services (i.e.: therapy, vocational, individual skill development, parent coach, parent peer, and/or peer support services).
  2. Attend clinical and clinical/administrative management meetings, quarterly all supervisor’s meetings, JMHC Committee and ad-hoc change teams.
  3. Provide individual staff and supervisor supervision to team members including annual performance reviews.
  4. Represent JMHC at community events or meetings as appropriates and assist in the education and orientation of new staff, students, visitors, and volunteers.
  5. Attend in-service training and conferences as authorized and directed.
  6. Provide clinically and culturally sensitive consultation, training, and education about community-based services to other JMHC staff and outside providers on clinical issues according to individual expertise.
  7. Assist in conducting ongoing and special chart audits for the program, including the collection of data for the reports to the County and any other required reporting. Participate in regular chart audits for clinical content and make recommendations to staff for improvement.
The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.


Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
Generally First Shift
Salary and Benefits
$64,583 - $77,182 p/yr
Generous Paid Time Off! Prorated based on hire date and FTE, new staff accrue 5 weeks during first year, and accrue 6 weeks beginning on first year anniversary.
Required Education
Master's Degree
Required Experience
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