Ronald Reagan Building and International Trade Center (RRB/ITC) is a dynamic hub for government, business, commerce and the community, in the heart of the nation’s capital. As the first and only federal building dedicated to both public and private use, the Reagan Building is the official World Trade Center Washington, DC, featuring a premier conference and events center, executive office space, attractions and exhibits, retail, dining, parking and public programming.
Trade Center Management Associates (TCMA, A Drew Company), the exclusive manager of the Ronald Reagan Building and International Trade Center, is seeking a Concierge to join our team.
Essential Functions Greet guests to the building and assist with any questions they might have Assist tenants, guests, and clients with resolution of any problems or concerns, seeking help from supervisor if needed Provide accurate and complete information in a professional and friendly manner Demonstrate proper respect and professional decorum at all time Work well as part of a team Provide tours of the building Continually gather knowledge and become more informed about the building, its surrounding area and the DC in general Perform informational searches on the internet to assist guests and research events and activities
Candidate’s Requirements Minimum of 2 years of hospitality experience in a customer facing role Demonstrate the ability to work independently and handle situations appropriately Good communication and interpersonal skills, including reading, writing and verbal Computer knowledge of Excel, Word and Powerpoint Able to work a variable schedule that may change according to business needs Must be adaptable, professional and courteous High School Diploma/GED or equivalent Languages – additional language skills such as Spanish, Mandarin, or American Sign Language a plus
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities