Position Summary

As a member of the infrastructure team, the System Administrator – Level 2 maintains servers and enterprise applications. Sets up and configures laptop and desktop hardware, as well as, configures, manages, supports, and troubleshoots the virtual desktop infrastructure. Is skilled in configuring and troubleshooting both desktops and servers in a VMware environment. Monitors the help desk queues, provides hands on Level 1 and Level 2 support and dispositions help tickets to the appropriate other members of the IT department. Supports all desktop equipment and applications, video conferencing equipment, and printers.

Essential Functions

Windows administration supporting and deploying Microsoft Windows servers 2012, 2016, 2019
Administer Microsoft Active Directory, Windows networking, DHCP, DNS, and GPOs
Provide superior Customer Support to Corporate Executives and Staff
Provide support for VMware Horizon View Cloud desktop environment
Support bring your own device (BYOD) applications installed and running on personal and corporate smart phones and tablet devices
Install, configure, and maintain Microsoft Office Professional and all other desktop applications used by the Institute’s staff
Administer the Office 365 environment
Support and maintain all laptops and desktops hardware, software, and printers
Keep desktop operating system and BIOS firmware patched using an automated patch management system
Provide Active Directory support creating user, groups, password changes, provide exported user data as required
Ensure expedient resolution of first and second level network, system, and application problems, and escalating issues to meet SLAs
Provide support for file and print services
Manage, administer and upgrade specific IT systems such as End Point Security, Collaboration and Communication systems, Enterprise Software
Maintain standard laptop and desktop configuration images utilizing current imaging solution documentation and deployment procedure
Provide support for Cisco Web Conferencing systems before and after meetings and events
Troubleshoot e-mail issues and escalate issues related to the e-mail server to e-mail server administrators
Work on and complete special projects

Information Security Responsibilities

Attend/complete assigned information security training by the designated completion date
Read and adhere to published ISMS policies and procedures
Report timely any observed violations of ISMS policy - or known encroachments on information security - to your department leader and/or the Information Technology Department.

Education and Experience

Bachelor’s degree in Computer Science or Engineering, or eight years of experience in Microsoft Windows Server administration and Windows desktop support
Microsoft systems certification desired

Other Qualifications

5+ years Windows Server administration experience
3+ years IT helpdesk experience
2+ years deploying and managing Windows laptops
1+ year supporting VMWare Horizon View users, and troubleshooting VMWare Horizon View issues
Basic knowledge of MDM solutions
Strong knowledge of Microsoft Windows networking, TCP/IP, DHCP, DNS, GPO’s
Knowledge of database and web server technologies a big plus
Experience with scripting in Powershell and/or batch files a plus
Exceptional customer service skills
Must be a self-starter with a burning desire to excel, working outside of normal business hours as required to complete assigned tasks
Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills
Must possess the ability to work effectively with customers, staff, IT management, and managers from all departments
Superior troubleshooting skills while working hands on at a help desk
Ability to work under stress with time-critical deadlines and high expectations

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

ANSI provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination of any type because of race, gender identity or expression, color, national origin or ancestry, religion, creed, age, marital status, sex, sexual orientation, citizenship or authorized alien status, genetics, disability status, protected veteran status, or any other consideration protected by federal, state, or local laws. ANSI policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Position No Longer Available

Job Summary

Company

American National Standards Institute

Employment Term and Type

Regular, Full Time

Required Education

Bachelor's Degree

Required Experience

5 to 8 years