Trade Center Management Associates is a private sector building management and hospitality service provider at the Ronald Reagan Building and International Trade Center. We are recognized as a premier location in Washington DC to host meetings and events requiring the highest level of excellence in terms of service, food quality and presentation, and logistical planning.
Currently, Trade Center Management Associates is seeking an Event Coordinator to complete our team located at the International Monetary Fund.
The IMF Event Coordinator answers the Event Services phone and assists clients or transfers calls to Event Planning Managers if appropriate. This person will engage with clients to immediately develop a partnership, and work to understand client needs in order to help them make the best choices for their meetings and events. All information related to events will be entered in the EMS system in accordance with TCMA's guidelines, and passed on to the appropriate departments.
Answer calls in a timely fashion and follow up to ensure the caller was taken care of
Immediately pass information to appropriate party
Maintain logs as directed
Ensure office is clean and welcoming for any visitors
Interface with IMF personnel and assist with their meeting planning needs or put them in contact with an Event Planning Manager
Learn all aspects of the property management system
Check rooms and common areas as directed
Prepare reports, plan events, interface with other service providers, attend meetings as directed
Ensure that all meeting space and food and beverage is set correctly and on time, common areas are pristine, meet with clients prior to meeting/event and monitor meetings throughout the day. Follow up with clients after the meeting/event for feedback.
One or two years of experience in event planning/operations/training
Excellent communication skills
Strong understanding of customer service
Working knowledge of Microsoft Office
Experience working with EMS system(s) a plus
Able to stand/walk for extended period of time
Able to perform data entry for extended period of time
Candidates for this position must be fully vaccinated against COVID-19. To be "fully vaccinated" is when two weeks have passed after your second dose in a two-dose series of a WHO or FDA approved COVID-19 vaccine such as the Pfizer or Moderna vaccines, or two weeks after a single-dose vaccine such as Johnson and Johnson's Janssen vaccine, or as advised by the Centers for Disease Control.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities