Position Summary:

Requirements:

• Bachelor’s degree in scientific field or 2+ years’ experience in inside sales, field sales, or customer service within the scientific supply or similar industry
• 2+ years of experience and/or training in a field or inside sales position service products’ features, value proposition, and value to the customer
• The ability to communicate to a technical customer base about the benefits of Biotage products and services
• Excellent communication skills: (face to face, telephone, email and similar)
• The ability to effectively organize and prioritize normal work activities and special projects
• Proficient with SalesForce.com (CRMs), MS Word, MS Excel, and MS PowerPoint
• The ability to develop and maintain strong working relationships in order to optimize performance and interactions with customers, customer service, technical service, inside sales, field sales, and sales management

Essential Role Functions:

• Pro-active sales of agreement renewals, warranty conversion to service agreements and agreements to Billable accounts (no longer under warranty or an agreement)
• Establish and maintain thorough and detailed knowledge of each service agreement’s features and coverage details in order to accurately position each agreement based on the customer’s product and its age 
• Diligent, proactive and effective use of the company’s CRM platform
• Maintain up-to-date account data related to sales opportunities, system status, user/contact, and service history for all accounts and prospective accounts within in assigned responsibility (accounts and instrumentation)
• Identify revenue growth and coverage growth opportunities and contribute to and support development of promotions and promotional materials and activities to realize those opportunities 
• Effective negotiation within the role’s authorization level, to maximize sales, agreement coverage rates and gross margin contribution 

Physical Demands:

• Specific vision abilities required by this job include close vision and ability to adjust focus 
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear 
• The employee is frequently required to reach with hands and arms 
• The employee is occasionally required to stand and walk

Work Environment:
The noise level in the work environment is usually moderate.

Travel:
<10% - Limited travel required for attendance at periodic sales or service meetings, trade shows, occasional customer visits and/or other special events 


This role is not eligible for candidates requiring VISA sponsorship.


Health, safety and protection of our employees is priority one. With that in mind,  Biotage  has implemented the following actions: daily symptom checks; common touch points cleaning and disinfecting; hand sanitizer stations; wear mask; social distancing; working remotely where possible.