Passport Service Representative
Tullahoma, TN 
Posted 29 days ago
Position No Longer Available
Position No Longer Available
Job Description
Passport Service Representative
Category Passport
Job Locations US-TN-Tullahoma
Job ID 2020-2465
Type Active - Full Time Hourly
About Us

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with approximately $2.5 billion in assets.  With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners.  Approximately 650 employees serve more than 207,000 members from 28 Middle Tennessee locations and the Corporate Headquarters. 

Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

What We Offer

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016, 2017, 2018 and 2019) and Training Top 125 (2015, 2016, 2017, 2018 and 2019).


Ascend offers a GREAT Total Rewards Package Including:

    Competitive compensation
  • Culture that prides itself on promoting from within
  • Bonus potential
  • 100% Company paid medical premiums and long term disability (Full-time)
  • Company paid life insurance and AD&D
  • Impressive 401(k) match program
  • Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage (Full-time)
  • Paid Time Off that accrues based on length of service
  • Tuition assistance
  • Ten paid holidays each year (Full-time)

Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines.  Maintain full knowledge of all member service areas.


Department Hours: Monday - Saturday 7 a.m. - 7 p.m.


  • Represent the credit union in a courteous and professional manner by following the PASSport Service Center Standards. Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines.
  • Handle member issues including complaints and errors in an acceptable manner.
  • Maintain and encourage a good working relationship between the branches with ITMs and the PASSport Service Center.
  • Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and cross-sell messages in Teller Navigator. Explain the different services and the benefits of each service. Help increase the member's knowledge about all services in order for the credit union to become the member's PFI (primary financial institution).
  • Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability, cash checks and pay money from various accounts upon verification of member account balances, enter transactions into credit union records via an online computer terminal.
  • Perform other teller duties including balancing and make advances on open-end loans.
  • Perform other duties as required or assigned.


  • Minimum of one year customer service experience.


  • High school graduate or equivalent

Knowledge, Skills and Abilities:

  • Look and speak professional and be comfortable in front of a camera.
  • Must be accurate in all teller/new account transactions, including cash handling, and have a thorough knowledge of teller operations in order to answer questions and resolve problems.
  • Must communicate with members in a positive manner in dealing with member/teller transactions.
  • Must be able to manage and prioritize multiple tasks.
  • Regular and reliable attendance is required.
  • Working knowledge of computer programs including Microsoft Outlook, Word, Excel and the internet.
  • Must be able to operate or have ability to be trained to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment and the Teller Now teller platform.
Connect With Us

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Ascend Federal Credit Union is an Equal Opportunity Employer. 

Ascend Federal Credit Union is an Equal Opportunity Employer. It is the policy of Ascend Federal Credit Union to recruit, hire, train and promote persons in all job classifications without regard to race, religion, sex, disability, national origin or any other characteristic protected by federal, state or local law.


Position No Longer Available
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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