Position Summary This position is responsible for understanding the daily routines of the Retail Department, while overseeing and performing Universal Banker operations on a daily basis. This job description reflects assignment of essential duties and is subject to change (at management discretion) at any time.
General Duties/Key Accountabilities
Complete scheduling for all Universal Bankers
Supervise and provide work direction to all Universal Bankers
Perform cash drawer audits, conduct performance appraisals, and facilitate new employee training and/or mentoring
Participate and lead all employees in Frontline Focus/sales goals
Perform Universal Banker duties
Serve as a point of contact/have working knowledge of troubleshooting and servicing coin machines, money handling machines, ATMs and mechanics of the drive-up equipment (as applicable in each location)
Assist with more complex customer issues
Assist Retail leaders with specific duties as needed
Additional duties as assigned
High school diploma or equivalent required; one to three years in Accounting or banking experience preferred
Strong math skills; add, subtract, multiply and divide in all units of measure
Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees
Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
Exceptional organizational and time management skills; ability to function well in a fast-paced environment
Maintain a complete understanding of regulatory and compliance policies and procedures
Demonstrate a “lead by example” mentality
Be able to work flexible hours and shifts
Travel to/from and work in multiple locations; must have a valid driver’s license and reliable transportation
Supervisory Responsibilities This position is responsible for supervising staff in accordance with the bank’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Initiative – is a self-starter; recognizes what and when things need to be done; seeks out new tasks and expands abilities; works for the better needs of the business, not just his/her own position.
Judgment – makes well thought out and timely decisions; has good perspective and remains focused on critical issues; consistently adheres to and supports company policies/procedures; requires little to no supervision to produce high quality work.
Accountability – Accepts responsibility for his/her own actions; can be relied upon to complete the job required; will follow through on what he/she says they will do and holds others accountable in the workplace.
Self Aware – recognizes how his/her actions impact others; is in tune with his/her strengths and weaknesses and takes actions to improve; learns from mistakes and shows commitment to change behaviors.
Growth and Customer Focus – Provides excellent customer service to everyone; supports business and revenue growth by sharing and supporting innovative ideas; focuses on opportunities to suggest new services to customers.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position summary does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees assigned to this position will be required to perform any other job related duties as assigned by management. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Requirements To perform the essential functions of this position, an employee must meet the following physical and mental requirements:
Frequently communicate with customers in person or by phone and exchange accurate information in these situations
Occasionally lift and/or move files up to 50 pounds
Constantly operates a computer and other office equipment, such as a calculator, copy machine and printer
Frequently move inside the office to access files or office equipment
Occasionally drive to/from and work in multiple branches/locations
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status