We are conducting telephone and/or video conferencing interviews during the public health crisis.
ADMINISTRATIVE ASSISTANT / CLIENT SERVICES ASSISTANT (NAPA, CA)
OVERVIEW:
The Administrative Assistant provides a variety of complex administrative support duties for programs, Senior Management and other staff as assigned. Many of the duties include call and email screening; maintaining calendars; scheduling; correspondence; typing; data entry, research and analysis, record keeping, filing, and document preparation.
The Administrative Assistant also maintains a schedule of administrative deadlines; ensuring that office systems and procedures are in place and functioning at optimum levels; identifies and suggests improvements; maintains filing areas, shared work and storage areas; serves as receptionist; intake/registration, maintains staffing continuity at front desk/reception.
KEY RESPONSIBILITIES:
Program Intake Responsibilities:Schedules client appointments and directs calls throughout the agency. Makes follow-up calls for providers; calls to confirm "next day's appointments". Greets and provides customer service to patients, guests, clients, and vendors. Communicates clearly on the phone and accurately takes and delivers messages.
Documentation Responsibilities:Performs general administrative tasks; filing, organizing, data entry and billing. Assists in maintaining appointment system (Outlook) or other assigned system. Processes patient/client data entry for company various electronic systems in accordance with guidelines established by Center Point to satisfy internal and external evaluating requirements.
Administrative Responsibilities:Manages receipt and routing of agency mail (incoming and outgoing). Assists and directs callers and visitors to appropriate employees and departments. Ability to operate a single or multiple position telephone switchboard. Is able to work in a team-oriented environment. Orientation, training and supervision of volunteers on certain front desk responsibilities may be assigned.
And, other duties as assigned.
EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:
Required Qualifications:
Desired Qualifications: