Customer Service Representative - Hiring Event!
Wednesday, January 15, 2020 - Sunday, January 19, 2020
8:00am-5:30pm CST

Position: Customer Service Representative
Location: Green Bay, WI
How to Apply:  Please submit your resume to

Hours intended to work are, but not limited to are as follows: Monday – Friday, 11:00AM – 8:00PM, as well as a possible Saturday and Holiday rotation. These hours may change to accommodate schedule changes that may arise within the company.

  • Answers calls and emails made to CSC.
  • Opens Support Tickets for calls and emails.
  • Tracks all calls received and communicates problem solutions and resolution to affected parties as appropriate.
  • Follows-up with affected parties if applicable.
  • Escalates and notifies management of business impacting problems.
  • Performs 1st level problem resolution.
  • Handles all customer dispute calls and directs them accordingly.
  • Demonstrates sensitivity to the customer perspective.
  • Performs task oriented duties as assigned.
  • Develop an awareness and understanding of and adopt professional practices that incorporate the Mission, Vision and Diversity goals into day-to-day attitudes, practices, processes and activities.
  • Identify and report processes, policies and internal/external service providers that are not meeting customer needs, expectations or quality standards.
  • Identify and report to management singularly urgent or developing situations that may need department or corporate attention.
  • Participate in the quality initiatives of the CSC.
  • Able to analyze situations with careful attention to detail as it fits into the larger picture
  • Strong problem-solving skills
  • Able to effectively handle and manage tasks within specific time frames.
  • Able to easily and positively adjust to changing priorities and department processes.
  • Ability to effectively work with customers in a sensitive, flexible and yet professionally assertive (non-aggressive), proactive manner.
  • Understands departmental and company policies and procedures, support processes.
  • Follows oral and written instructions accurately.
  • Effectively manages time and work flow to meet schedules.
  • Accurate data entry and multiple communication systems for sales orders, financial changes, and other customer information or data.
  • Submit workflow emails related to new contracts or changes.
  • Process customer requests for changes, generating reports, and access to mobile applications.
Required Education and Experience:
  • High School Diploma
  • 5 years of customer service experience
  • Customer Service Calls
  • Verbal and written communication skills
  • Basic understanding of the principles and concepts of the key technology, including, applications, ATM technology, ATM systems management/operations, and security.
  • Knowledge of personal computers and related software.
  • Knowledge of telecommunications and computer systems terminology.
  • Knowledge of telephone systems and Voicemail.
  • Knowledge of database systems.
Essential Job Functions:
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