This is an hourly full-time, 40 hours per week position that rotates every other weekend, with a total of 5 shifts per week. Hours are 2:45 pm -11:15 pm or 3:30 pm - 12:00 am. Hours may vary based on the needs of the department. Receive additional compensation for working in the evenings and on weekends! Applicants hired into this position can work from either Illinois or Wisconsin.

Be part of something remarkable.

Join us for an In-Person Hiring Event on September 28 from 9:00 am - 1:00 pm at 301 S. Westfield Rd., Madison, WI.

Do you believe that in order to provide remarkable healthcare you should expect remarkable customer service? If so, UW Health's Communication Center is the place for you!

We are seeking a Call Center Paging Representative with:

• Compassion, empathy, and understanding when greeting callers who can at times be distressed
• The ability to ask questions and to interpret and analyze a caller's situation and direct them appropriately
• A passion to go "above and beyond" in assisting callers with their needs
• The skill to take an average of 120-150 calls per shift which vary in complexity, from connecting callers to inpatient rooms, to notifying an on-call physician about an organ offer, to executing emergency plans.
• The ability to think critically and act swiftly when managing the emergency line
• The aptitude to navigate numerous on call schedules in order to facilitate urgent medical communication between physicians and patients needing care/medical advice

By using:

• High-quality personal computer workstations
• State of the art telephone technology
• Proprietary software programs specifically designed for call handling, message taking, appointment scheduling, and radio paging services

What to know:

• Save time and apply online in advance or apply on-site at event.
• On the spot interviews for eligible applicants.
• A competitive starting pay.
• Generous benefits package, including health insurance, paid time off and free bus passes.
• Professional growth and career advancement opportunities available.

Masks will be required for attendees and staff at the event. If you are experiencing any COVID-19 symptoms, have been exposed or currently have COVID-19, please apply on-line to our current posting and we can conduct a virtual interview.

Education:
Minimum - High School Diploma or equivalent

Preferred - Associate's or Bachelor's degree

Work Experience:
Minimum - One year of experience in a medical, call center, or customer service environment

Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.