Frontline personnel have a multitude of responsibilities, including providing a great customer experience, whether that be face to face, via phone, or web chat. Frustrating these employees by setting unrealistic expectations, dictating from on high, and sub-par supervision can have a negative impact on your overall business as a whole. Errol Allen, a customer service expert and consultant, joins the show to dive into these three ways you can frustrate your employees, as well as some quick fixes to keep your frontline employees happy.
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How to Frustrate Frontline Employees
October 13, 2014
Errol Allen
Speaker, Author, Customer Service Expert, Errol Allen Consulting
Podcast Series: Management Decisions
On Management Decisions (formerly Executive Decisions) we discuss topics that pertain to employers, especially upper-level managers, human resources professionals, and executives to gain an understanding of their roles and strategies. It's an inside look into their thoughts and behaviors which make them and their businesses successful.