The Manager provides oversight and day-to-day management of program demands including customer requirements, business processes, systems, budget, and operations to ensure performance metrics are met.
- Supervisory Responsibilities: May oversee the scheduling, assignments, and daily workflow of subordinate staff in the department.
- May assist with constructive and timely performance evaluations.
- Manage individual and team activities, workload, and priorities in support of departmental objectives with responsibility for results, including costs, quality, timeliness and effectiveness.
- Monitor and maintain employee documentation and projects such as timesheets, employee information, attendance tracking, disciplinary action, terminations, coaching, and adherence to policy.
- Communicate relevant performance trends, patterns, and issues to project/analytics staff and organization hierarchy regularly and in a timely fashion.
- Frequently interact with employees, customers, and/or functional peer group managers by communicating, attending, and participating in meetings.
- Effectively communicate and support the company’s/program’s vision and goals to your team and peers.
- Contribute to the review, update, and documentation of standard operating procedures while making recommendations for improvement.
- Analyze data and reports to determine root cause of poor performance and implement mitigation efforts to improve performance while following International Organization for Standardization (ISO) best practices and processes.
- Develop teams through coaching, motivation, delegation, performance evaluation, addressing behavioral/interaction issues, accountability, and (when necessary) timely administration of progressive discipline and terminations.
- Perform other duties as assigned by leadership.