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Network Operations Engineer
Minot, ND
Job Description
Are you a skilled network operations engineer with strong analytical and communication skills? Do you want a career with a high performing telecommunications company?
SRT, the area’s leading high-speed internet provider, is seeking a Network Operations Engineer to join our network operations engineering team! This position is responsible for the installation, commissioning, configuration, security, and operations of network infrastructure per standards which minimizes interruptions to customer service. This professional will bring network engineering skills and experience to a premier employer of choice. We are committed to promoting work/life balance and integration by investing significantly in employee-friendly policies and practices. Whether you are looking to start, make a change, or advance your career, find your path at SRT!
Key Responsibilities:
SRT Communications Inc. is an equal opportunity employer. SRT considers candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.
SRT Communications, Inc. is a Drug-Free Workplace.
SRT, the area’s leading high-speed internet provider, is seeking a Network Operations Engineer to join our network operations engineering team! This position is responsible for the installation, commissioning, configuration, security, and operations of network infrastructure per standards which minimizes interruptions to customer service. This professional will bring network engineering skills and experience to a premier employer of choice. We are committed to promoting work/life balance and integration by investing significantly in employee-friendly policies and practices. Whether you are looking to start, make a change, or advance your career, find your path at SRT!
Key Responsibilities:
- Collaborates with other groups on initial network design and subsequent network changes to ensure changes are feasible and scalable within existing operational parameters.
- Analyzes and trends system software errors, audits, and logs and takes corrective action.
- Develops and executes maintenance plans to aid in prevention of software/hardware failures.
- Analyzes network trouble reports and takes corrective action.
- Creates Standard Operating Procedures (SOPs) and Maintenance and Operations Procedures (MOPS) for peers and lower-level technical staff.
- Utilizes Operational System Support (OSS) logs and other associated system performance tools to ensure superior levels of service and comply with Service Level Agreements (SLAs).
- Produces periodic reports of service exceptions, general health, and network performance.
- Assists in the development and maintenance of Network Operations standard operating, escalation, and notification procedures.
- Supports other work groups attempting to correct faults and provides interface with vendor support.
- Supports and performs configuration of new equipment, lab testing, and network level configuration.
- Research new network related services and determine software options and software design required to implement.
- Reviews, coordinates, and implements software loads and updates.
- Analyzes network task orders and service orders and makes necessary software changes.
- Assists co-workers in performing complicated or unprecedented tasks.
- Provides detailed technical assistance to internal and external customers as needed.
- Maintains a close working relationship with the other departments to minimize impact to customers during planned and unplanned service disruptions.
- Advises LEC/IXC on signaling and other options and the turn-up of services.
- Establishes and maintains network records and procedures via Company and Departmental knowledge management systems.
- Aids in the development of departmental capital and operating budgets related.
- Participates in ongoing training to keep abreast of technical developments and the knowledge and skills needed to perform the job.
Required Knowledge and Skills:
The work requires the knowledge and ability to:
The work requires the knowledge and ability to:
-
- Communicate effectively both orally and in writing to provide technical support to others and share information with co-workers. Also, to communicate technical updates to others in the company.
- Know voice and data networking architectures and personal computers.
- Have technical aptitude and analytical skills to understand the network and interpret the impact of consequences of faults and failures.
- Work with constant interruptions from unscheduled events such as internal and/or external customer demands or network events.
- Critical thinking skills and ability to control and manage several projects simultaneously and prioritize accordingly.
- Be on call and able to respond to call out requests.
- 2-or 4-year STEM degree
- Certification of MTCNA, Net+, Security+ or higher is required within 6 months of date of hire.
- A minimum of 2 years of on-the-job training would be needed to gain knowledge of SRT’s network, technologies, policies, and procedures.
- 3+ years’ experience in data networking or telecommunications switching with work experience in one or more of the following areas:
- Medium to large scale ethernet networks
- FTTP access networks
- SONET
- Class 4/5 switching
- Database management
- Linux/Unix administration
- Basic competency in at least one of the following languages:
- PERL
- PHP
- C++
- Java
- Ruby
SRT Communications Inc. is an equal opportunity employer. SRT considers candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.
SRT Communications, Inc. is a Drug-Free Workplace.
Job Summary
Start Date
May 2024
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
8 am - 5 pm
Salary and Benefits
Salary will be based on experience and education.
Required Education
Associate Degree
Required Experience
3+ years
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