The Manager of Telecom Procurement is directly responsible for day-to-day leadership of third party procurement, renewal, and termination of vendor circuits. This position is directly responsible for the successful delivery of process transformation and change management initiatives, enabling the Procurement organization to achieve its goals, including cost management and improved Time to Revenue. Process mapping, process improvement, and data analysis are key to success in this role.

Preferred Education  

Bachelor’s degree, preferably in Supply Chain or Operations Management, or equivalent experience. 

Responsibilities 

• Oversee and execute processes, including carrier quoting, circuit ordering, circuit renewals, and circuit management through to circuit terminations 
• Continuous process improvement on all processes associated with quoting, ordering, renewing, and terminating circuits 
• Telecom Expense Management (TEM) oversight – management of relationship and processes involved in TEM environment 
• Vendor relationship management of carriers, including business reviews  
• Develop procedures for the operation of procurement activities regarding telecom assets 
• Identify process gaps and develop and implement gap resolution plans 
• Establish and manage strategic goals, targets, and key performance indicators 
• Participate in budget-related activities regarding telecom and bandwidth spend 
• Negotiate with suppliers on new services and renewals toward the goal of meeting cost-savings targets 

Essential Functions  

• Proven ability to manage, coach, and direct resources 
• Able to constructively manage conflict 
• Ability to solve complex problems through data analysis or in-depth evaluation 
• Strong written and verbal communications skills 
• Ability to identify issues and generate or solicit creative solutions 

• Proven ability to work in fast-paced environment 
• Must be detail-oriented to ensure accuracy, consistency, and quality from self and team 
• Customer service focused and portrays energy, professionalism and welcoming characteristics.   
• Ability to meet deadlines and handle sensitive and pressured situations. 
• Ability to use good judgment and decision making skills 
• Ability to use a PC, keyboard, and other standard office equipment 

Qualifications  

• Experience with telecom category and related processes 
• Supervisory, Procurement, or Operations Management experience 
• Experience in transformation, including tools and processes 
• ServiceNow experience a plus 

 Working Conditions  

• Office environment 
• Hybrid role provides flexibility regarding office and work-from-home arrangements 
• Travel requirements minimal