About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2021-22, there were over 11,100 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 20,195 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle is seeking a Learning Systems Analyst to join the Information Technology department in a teleworking arrangement. The Learning Systems Analyst is an experienced analyst who will work to support, maintain, and enhance the University's learning management system and related academic technologies. They will serve as a point of contact and primary administrator for Canvas and other technologies used to support academic instruction, such as ePortfolium, Credentials for professional badging, Outcomes Assessment, and Zoom which is used for synchronous learning. Support includes administration of Canvas Snapshot Generator for data integration with the Student Information System (SIS), Canvas LMS and Learning Tools Interoperability (LTI) integrations, configuration and/or the implementation of new features, and business process documentation. The Learning Systems Analyst will formulate creative solutions for incorporating the many and varied technology and academic business requirements into comprehensive application systems surrounding Canvas. They will also assist with migration and implementation efforts for various learning application systems projects.

The Learning Systems Analyst is the platform expert and is a lead point of contact for learning application vendors, academic leaders and stakeholders in various areas including faculty, students, the Center for Teaching and Learning Excellence (CTLE), Academic Technology, Instructional Design & Development, and the Office of Academic Assessment. Using independent judgment, analytical skills, and sound project management, the Learning Systems Analyst is responsible for managing upgrades and testing, troubleshooting, and ensuring system accessibility in supporting critical organizational education needs with academic partners and stakeholders across the University.

Working for Embry-Riddle entitles the employee to a robust benefit package - from quality health care and retirement options to generous education benefits and four-day summer work schedules. This is a remote position and can be done anywhere in the United States.

• Bachelor's degree. Area of study: instructional technology, computer science, or related field

Required skills, knowledge, abilities:

• Assist in the development and execution of an enterprise wide LMS deployment strategy.
• Excellent Customer Service skills.
• Excellent communication skills. Ability to convey technical information to technical and non-technical users.
• Explore and make recommendations for optimizing use of LMS features and functionality.
• Remain current on new LMS releases, coordinates user acceptance testing, and communicates changes as needed to appropriate groups.
• Act as the first point of contact for technical support and trouble-shooting issues at the enterprise level. Works with LMS vendor to resolve.
• Identify, troubleshoot, and resolve problems with LMS configuration and infrastructure.
• Ability to collect the appropriate information from the customer to expedite the resolutions to problems. Demonstrate good judgment in investigating and escalating problems.
• Run system reports to meet academic stakeholder needs.
• Research, identify, and recommend improvements to LMS configuration and workflows.
• Work collaboratively with stakeholders across ERAU, supports the development, communication, and monitoring of standards for organization-wide use of the ERAU LMS.
• Collaborate with IT teams in support of PeopleSoft Campus Solutions SIS and other system integration and infrastructure needs.
• Establish and maintain internal partnerships with subject matter experts and may manage academic alliances and partnerships with vendors.
• Monitor and measure customer satisfaction and level of service provided through appropriate mechanisms to evaluate and implement improvements as needed.
• Develop and maintain system and user procedures, guidelines, and documentation.
• Participate in and provide consultation and expertise to internal project teams.
• Support and lead other programs and special projects as necessary.
• Demonstrate ability to tactfully handle difficult situations and ability to maintain composure under pressure.
• Consistently show ability to recognize and deal with priorities. Recognize and perform duties which need to be performed although not directly assigned. Assisting others as needed.
• Seek guidance and direction as necessary for performance of duties.
• Ability to support IT Core Values by focusing on improvements, believing in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.