Join the Solar For All Revolution!

Here at PosiGen, we are seeking a Field Collections Agent who will be responsible for the follow:

• Reporting to the Collections Manager, you will have a key role in delivering the best service to our customers
• Deliver a consistent and professional level of service at all times
• Achieve set revenue targets and objectives
• Make field collection visits to customer's home in assigned region per tasks given
• Advise and influence customers on the payment options for debt recovery
• Handle each customer call promptly and in the correct manner, updating records accordingly
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified
• Explain how our lease program works, solar production and energy efficiency
• Comfortable discussing solar production, reading customer utility bills, and how it translates to savings
• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm
• Decide on the correct action when negotiating payments
• Complete any administrative tasks as required for the efficient running of the department

Weekly Schedule: Mon - Sat (one day off during the week); M-F: 10a-7p; Sat: 9a-5p

Compensation: This role will be paid $16/hr base pay PLUS commission. On target earnings will range anywhere from ~$45k - $50k annually.

Competencies

• Able to work independently and prioritize workload
• Persuasive, persistent and self-motivated
• Able to show empathy, assertiveness, tact and resilience
• Possess the ability to relate to people from a variety of different backgrounds.
• Ability to accurately type 45 words/minute
• Ability to adapt in a fast paced, changing environment
• Ability to communicate effectively over the phone and email
• Team player attitude a MUST!

Education/Experience

• Possess a High School diploma or GED
• Two years of customer service experience
• Knowledge of Billing and Collections procedures
• Salesforce experience is a plus
• Knowledge of Microsoft Outlook is required
• Must have a valid state license and clear driving record
• Must have reliable transportation
• Proficient in Microsoft Office applications (Word and Excel)
• Excellent written and verbal communication skills required
• Excellent customer service experience and skills are required

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.

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