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PC Technician
West Allis, WI
Job Description
Salary
$21.28 - $24.32 Hourly
Location
West Allis, WI
Job Type
Permanent full time
Department
Information Technology Department
Job Number
2022-00178
- Description
- As the PC Technician, you will provide valuable end-use IT support to employees of the City of West Allis. Supported by a team environment, you are assigned tickets by a supervisor and then efficiently and thoroughly complete the steps needed to resolve the ticket to satisfy the end-user. You will go far as you build positive relationships with your team and the larger organization as you support their IT needs.We offer an unbeatable benefits package including contributory medical and fully paid dental, a contributory dual pension program, and generous time off. West Allis residents earn an additional 4.5% on top of the hourly pay range. Learn more and apply today!
- Examples of Duties
- Provides help desk services by phone and/or email to all City staff. This includes software, hardware, network access and user configuration.
- Provides these services across a multitude of locations, including the Library, Health Center, Senior Center, City Hall, Police Department, Fire Administration and three firehouses. Checks for Windows updates to ensure all networked workstations are up to date with software patches.
- Help maintain the City inventory of hardware and software, including software license documentation.
- Assist in creating and maintaining help documents for both IT staff and City users.
- Assist the PC Network Specialist and Digital Services Supervisor to help maintain the City's network and solve network issues.
- Acts as the role of administrator for various systems like the Keri Door Lock system.
- Work with vendors to handle operational issues as it pertains to managed services agreements (i.e. Impact Solutions). Helps maintain the City-wide camera network.
- Provide new user training.
- Help set up new mobile devices like iPhones and iPads. PC Technicians are available for after-hours support as needed.
- Qualifications
- This position requires the ability to travel to various work sites/locations and work a flexible schedule, including hours outside of the normal work schedule, in a variety of settings. The PC Technician must possess the emotional intelligence, work ethic, accountability, and initiative to effectively perform the duties of this position.
Education, Training and Experience:- High school diploma or GED equivalent.
- Graduation from an accredited college or university with an Associate's degree in information systems, computer science, business or a closely related field OR experience in computer programming, system maintenance and operation may be substituted for the college education on a year-for-year basis
- Minimum two years of providing end-user phone support for current PC desktop and application software OR one year experience installing, upgrading, troubleshooting and repairing personal computers in a networked environment.
- Advanced technical knowledge of Windows 7 or Windows 10 operating systems. Microsoft Office software and how they integrate to other applications, and the installation and maintenance of desktop applications.
- Must have a technical aptitude and experience working in an end-user or customer support role and have the ability to resolve support requests with minimal direction and the ability to resolve problems desk side or remotely as required for a large enterprise.
- Excellent support skills for portable devices (i.e. iPhone, iPad, Android).
- Experience with installation, support and troubleshooting of PC hardware and peripheral devices (scanners, printers, etc.).
- Experience with the following preferred: Spiceworks, or a similar help desk ticketing system,Deepfreeze Enterprise, MCFLS, Sierra, Granicus Legistar, MarketDrive, SVRS, H.T.E, GCS Property and Tax Collection, VNC, Printers/Print server, Remote Desktop, Microsoft Administration Tools and Audio/Visual equipment.
Licenses and Certifications:
Possession of valid WI Driver's license and acceptable driving record per City Policy.
Completion of National Incident Management System (NIMS) training, ICS-100 and Independent Study-700, within 6 months of appointment.
Knowledge, Skills and Abilities:
Familiarity with providing support for an organization which operates outside of regular business hours; skill in listening, critical thinking, problem analysis and problem-solving; written/verbal communication skills; ability to tailor the message, context and mode of communication to the audience; ability to multi-task in a fast-paced environment and self-identify organizational, departmental, and individual priorities; ability to quickly adapt and learn specialized software systems and databases; ability to work autonomously, in team/collaborative environments and cross-functionally with other departments/divisions; ability to establish and maintain effective working relationships with a diverse population of people with varied academic, cultural, and socio-economic backgrounds using tact, diplomacy and courtesy, including, but not limited to, supervisors, coworkers and the public; skill in monitoring one's own work to ensure quality, accuracy and thoroughness; sound judgment in recognizing scope of authority; ability to think strategically, commit to innovation and continuous process improvement, and work collaboratively within the organization to advance the City's vision and strategic plan; demonstrated ability to promote innovation, operational excellence and continuous improvement; ability to foster an environment that embraces trust and respect.
Physical Job Demands:
Possess the physical capacity to perform the duties of the position including but not limited to, frequent sitting, standing, and walking; occasional lifting/carrying up to 40 lbs.; frequent stretching/reaching of arms; frequent arching of neck; occasional pushing or pulling of objects or materials up to 40 lbs.; ability to continuously focus for long periods of time on projects or while working on a computer; and the ability to occasionally bend, squat, kneel, crouch, twist, stoop, etc.
Reference Chart:Continuous 67 - 100% of workday
ACTIVITY FREQUENCIES
Frequent 34 - 66% of workday
Occasionally 1 - 33% of workday
Depending upon the location of work, a person in this position may be subject to variable environmental conditions, including, but not limited to, temperature variations and extremes, odors, noise, vibrations, vehicular traffic and/or dust.
This description has been prepared to assist in defining job responsibilities, physical demands, and skills needed. It is not intended as a complete list of job duties, responsibilities, and/or essential functions. This description is not intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. The City retains and reserves any or all rights to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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