Role Purpose
The purpose of the role is to create exceptional and detailedarchitectural application design and provide thought leadership andenable delivery teams to provide exceptional client engagement andsatisfaction.
Do
Stakeholder Interaction
Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
Internal | Delivery teams | Review of architectural process deployment in engagements,escalation management, issue resolution, delivery assurance andexcellence |
Pre-sales team | For solutioning and architectural design purpose | |
Quality Assurance | Periodic review of architecture | |
Practice teams | To understand the different solution portfolios | |
Holmes engineering and roll out | For automation purpose | |
Talent Transformation Team, Competency Group | Plan and support delivery of Technical Trainings, knowledgesharing | |
HRBP | For hiring and managing resources | |
External | Vendors/ Partners | For strategic alignment and partnerships, training |
Industry forums | Best practices, market intelligence, knowledge sharing |
Display
Lists the competencies required to perform this role effectively:
Competency Levels | |
Foundation | Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. |
Competent | Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. |
Expert | Applies the competency in all situations and is serves as a guide toothers as well. |
Master | Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization. |
Deliver
No. | Performance Parameter | Measure |
1. | Support sales team to create wins | % of proposals with Quality Index >7, timely support of theproposals, identifying opportunities/ leads to sell services within/outside account (lead generation), no. of proposals led |
2. | Delivery support | CSAT, delivery as per cost, quality and timelines, Identify anddevelop resuable components, utilization %, Recommend tools for reuse,automation for improved productivity and reduced cycle times, # ofreusable components |
3. | Capability development | % trainings and certifications completed, increase in ACEcertifications, thought leadership content developed (white papers,Wipro PoVs) |
4. | Practice Building | Identifying opportunities for architects in the account and outsidethrough known contacts, Contribute towards domain and technologyaccelerator kits, Mentoring junior architects |
5. | Team Management | Team attrition %, Employee satisfaction score |