At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

As a Business Systems Analyst Manager for Distribution Technology, you will manage a team of professionals responsible for the successful delivery of technology solutions for MFS Global Distribution. The focus of the team is on the technology platforms and business processes that support our sales operations. The team is comprised of both employees and contractors, located onshore as well as offshore. The Business Systems Analyst Manager will collaborate with business and technology teams throughout the organization to ensure that solutions are properly and efficiently implemented.

In this role you will:

• Take responsibility for the successful delivery of technology solutions
• Manage a dynamic team of MFS full-time and contractor employees functioning in BA, QA and Scrum Master roles
• Manage multiple vendor relationships. Assist with vendor contracts, SOWs, due diligence and audit requests
• Champion Agile best practices and MFS software development life cycle (SDLC) while working to release technology changes for the benefit of business partners
• Work closely with Product Owners, Scrum Masters, delivery teams, internal IT and external vendor resources to ensure technology teams are meeting business needs

Responsibilities

• Make decisions regarding hiring, training, and the development of team members; conduct performance appraisals; recommend salary changes and promotions; provide feedback to team members
• Coach, mentor and advise team members on best practices, effective communication, and resolution management
• Act as a point of escalation for employees and agile team members. Assist with removing impediments; facilitate a path forward when necessary
• Work to ensure resources are properly utilized while maintaining a healthy work-life balance for the team
• Work to ensure agile teams are delivering a high-quality product for business stakeholders. Assist with the creation of proper training materials and business documentation
• Work closely with the Distribution Application Support team to research and resolve production support issues as needed. Work with business partners and other IT departments to resolve issues as needed
• Participate in system architectural discussions with development teams
• Act as a business architect when needed. Work with Distribution business partners to understand and define business needs
• Assist with strategic planning of department initiatives and resources and with developing long-range roadmaps
• Identify areas where new or existing technologies can be leveraged to create an enhanced user experience or improve operational efficiencies
• Identify opportunities to reduce risk, manage costs, and provide an excellent user experience

Qualifications

• Bachelor's Degree required; technology related degree preferred
• Minimum of 7 years of experience working with asset management technology
• Previous management experience preferred, preferably in an Agile environment
• Strong technical, analytical, and business knowledge. Excellent technical understanding of underlying relevant technical architecture and asset management business processes
• Strong interpersonal, communication and negotiation skills. Excellent critical thinking and analytical skills
• Experience developing and delivering presentations and training to technical and business audiences
• Demonstrated ability to make independent decisions and optimize resource utilization
• Experience working within an application development environment with a structured SDLC and corresponding control process
• In-depth technical and functional understanding of corporate applications
• Previous experience working as a business systems analyst. In-depth understanding of business analyst techniques
• Proven ability to develop creative solutions for complex system and business problems

#MBLI

#LI-HYBRID

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

• Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
• Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
• Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
• Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
• Life & Disability Benefits: Company-paid basic life insurance and short-term disability
• Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless MFS approves an exemption as an accommodation due to a medical condition or sincerely held religious belief. Submission of an exemption request does not guarantee that an exemption will be approved or that the request can be accommodated.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email for assistance.

MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document and Pay Transparency Nondiscrimination Provision, linked for your reference.