Position Goals:

Provide administrative support to the commercial banking team by processing commercial loan requests. Responsible for providing high quality customer service to commercial banking clients by accurately and efficiently resolving customer requests while mitigating risk by following proper procedures. Serve as a partner to the commercial banking team by proactively dealing with portfolio management needs. Ensure all regulatory and compliance requirements are satisfied.

Essential Duties and Responsibilities:

1. Support the customer lending request process by providing administrative support to the Commercial Team.
1. Prepare requests for credit by ensuring complete file per policy and regulatory requirements.
2. Ensure collateral and other request details are defined for documentation, engage third parties as needed.
3. Interact with approved attorney for externally prepared transactions.
4. Prepare deal for closing and ensure all due diligence and conditions to close are satisfied.
5. Disburse loan funds and process fees according to executed loan documents.
6. Complete final steps of loan origination to prepare loan for boarding.
7. Ensure withdrawn or declined deals are processed timely.
2. Provide high quality customer service to commercial banking customers.
1. Respond to customer requests according to bank policy, regulations and procedures in a timely and accurate manner.
2. Resolve customer inquiries and problems timely within scope of authority while proactively using partners to meet the customer's needs.
3. Process customer transaction requests.
3. Serve as a partner to the commercial banking team by proactively dealing with portfolio management needs to mitigate risk.
1. Partner with commercial banking team in recognizing financial, loan and collateral exceptions by clearing items or documenting attempts and issues with collecting items.
2. Proactively ensure delinquent and maturing loans are being resolved timely.
3. Ensure timely resolution of third-party insurance issues to avoid bank for forced placed insurance.
4. Assist with completion of lien perfections and collateral releases.
5. Conduct regularly scheduled check-ins with commercial banking team.
6. Ensure reporting tools are utilized for accurate reporting progress.
4. Ensure all regulatory and compliance are satisfied.
1. Address all regulatory and compliance monitoring dashboards timely (i.e., Regulation B, ARMCP, HMDA, etc.)
2. Ensure all loan files are compliant with applicable regulations (i.e., Know Your Customer, OFAC, CIP, Beneficial Ownership, Flood, Regulation U, Regulation O, etc.)
3. Maintain updated knowledge of policies, procedures, regulations, and compliance.

Position Requirements:

Education - High school diploma or equivalent (GED).

Experience - A minimum of one year of related experience.

Other - Demonstrated experience with Microsoft Office (Word, Excel, Outlook).

Preferred Requirements:

Experience with Microsoft Teams.

Keywords: Loan Specialist, Loan Processor, Title Company, Mortgage Company, Loan Documentation, Insurance Company