DEFINITION
The Guest Experience Personnel position is an event based, part-time position that will work a variety of events in the Wilson Center at Cape Fear Community College. The Guest Experience Staff for the Wilson Center consist of a range of different shift responsibilities including Point of Entry Assistant, Point of Entry Lead, House Manager, VIP Lead, Reception Lead, Artist Services, Bar Lead, Concessions Lead, Gallery Attendant, Production Runner, and more.
DISTINGUISHING CHARACTERISTICS:
This position is an event and customer service professional committed to providing exceptional services to the Center's guests, beneficiaries, and rental clients. This position must independently oversee day-of-event logistics to include: volunteers, safety protocol, ADA accessibility, concessions and community outreach activities. This position may also support administrative tasks to include; scheduling and event coordination, internal document processing, data entry and general administrative support. Due to the operating hours and variety of tasks involved in this position, it is critical that this position works with a great deal of independence and sound judgment.
SUPERVISION RECEIVED AND EXERCISED
ESSENTIAL AND OTHER IMPORTANT FUNCTIONS
Essential and other important responsibilities and duties may include, but are not limited to, the following:
Other Important Functions:
QUALIFICATIONS:
Knowledge of:
Ability To:
EXPERIENCE AND TRAINING GUIDELINES
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Minimum Education/Training:
Minimum Experience:
Preferred Education/Training, Experience, Skills:
Special Instructions to Applicants:
This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.
Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.
To claim veterans' preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.