Duties and Responsibilities

• Accepts repair orders as assigned by Service Manager, Service Dispatch or assigned person.
• Primarily servicing Construction and Agricultural equipment: JCB, aeriel lifts and forklifts, Mahindra tractors.
• Coordinate with Service office staff in communicating necessary repairs to customer and obtains approvals.
• Reads work orders, observes and listens to truck in operation to determine/diagnose malfunction or problem(s).
• Offers solutions to meet customer specifications.
• Provides estimates when appropriate.
• Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
• Obtains necessary parts working cooperatively with Parts department staff.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including correct model and serial number of equipment and records hour meter reading.
• Obtains signature from customer and communicates with them on repair needs or work that was completed.
• Examines protective guards, loose bolts, specified safety devices on truck and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Maintains professional image of self and cleanliness of van (externally and internally) at all times.
• Maintains and operates shop equipment and tools.
• Notifies Service Manager or Supervisor of safety issues and/or accidents immediately.
• Performs quality work as quickly and professional as possible.
• Promotes marketing efforts to drive parts, service, equipment and rental sales.
• Completes service forms and submit directly to Service department daily via work tablet.

Qualifications

• High School Graduate or General Education Degree (GED).
• 3+ years' of mechanic experience and/or education relating to the position.
• Basic knowledge of computer and internet software.
• Must have a valid driver's license and clean driving record.
• Commercial driver's license (CDL) is preferred but not required.
• Ability to read and interpret documents such as safety manual, operating maintenance instructions and procedure manuals.
• Ability to speak effectively with customers or employees of an organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exerting 75 to 100 pounds of force occasionally, and/or 40 to 50 pounds of force frequently, and/or 15 to 20 pounds of force constantly to move objects.
• Frequent physical activity of the position:
  • Stooping- bending body downward and forward by bending spine at the waist.
  • Kneeling- bending legs at knee to come to a rest on knee or knees.
  • Crouching- bending the body downward and forward by bending leg and spine.
  • Crawling- moving about on hands and knees or hands and feet.
  • Reaching- extending hand(s) and arm(s) in any direction.
  • Standing- remaining upright on the feet, particularly for sustained periods of time
  • Walking- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Pushing- using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  • Pulling- using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  • Lifting- raising objects from a lower to a higher position or moving objects horizontally form position-to-position.
  • Grasping- applying pressure to an object with fingers and palm.
  • Talking- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Hearing- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication.
• Occasional physical activity of the position:
  • Climbing- ascending or descending.
  • Balancing- maintaining body equilibrium.
  • Fingering- perceiving attributes of objects by touching with skin, particularly that of fingertips.