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Role Purpose
The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution
Do
- Bridging the gap between project and support teams throughtechno-functional expertise
- For a new business implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment
- Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines
- Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch
- Support the solutioning team from architectural design, coding,testing and implementation
- Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production
- Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon theimplementation methodology
- Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise
- Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency
- Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly
- Support on-site manager with the necessary details wrt anychange and off-site support
- Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to timeto upgrade the skills
- Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain
- Write papers, articles, case studies and publish them on theintranet
Stakeholder Interaction
Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
Internal | Lead Consultant | Reporting & updates |
Onsite Project Manager/ Project Teams | To provide off-site support and inputs as per client requirements | |
External | Clients | For solutioning and provide support |
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
- Leveraging Technology - In-depth knowledge of and mastery overtechnology domain that commands expert authority respect-Master
- Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-Master
Competency Levels | |
Foundation | Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. |
Competent | Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. |
Expert | Applies the competency in all situations and is serves as a guideto others as well. |
Master | Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. |
- Behavioral Competencies
- Formulation & Prioritization
- Innovation
- Managing Complexity
- Client centricity
- Execution Excellence
- Passion for Results
Deliver
No. | Performance Parameter | Measure |
1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT |
2. | Automation | Process optimization, reduction in process/ steps, reduction in no.of tickets raised |
3. | Skill upgradation | # of trainings & certifications completed, # of papers, articleswritten in a quarter |