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Field Service Technician (Macon/Warner Robins, GA)
Atlanta, GA
Job Description
Field Service Technician (Macon/Warner Robins, GA)
This position is for an onsite customer dedicated position in the Macon/Warner Robins, GA area. Responsible for the overall remedial and scheduled device service. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.
| RESPONSIBILITIES: |
| Respond to dispatched service calls in an assigned territory within Customer SLA commitments |
| Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications |
| Effectively schedule dispatched calls to manage SLA requirements across assigned activities |
| Ensure regular and effective communication with customers to ensure awareness of call acceptance, ETA, status and closure |
| Assist customer with any reported issues or questions on Lexmark product(s) or offerings |
| Support Customer training on appropriate usage of Lexmark product & features |
| Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site. |
| Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking |
| Manage local part inventory, and ensure accurate tracking of inventory levels and transactions. |
| Present a positive image through proper attire, communication skills and personal grooming. |
| ADDITIONAL RESPONSIBILITIES: |
| From time to time, engage in special activities, responsibilities, and projects as needed to support Customer devices |
| EXPERIENCE AND SKILLS: |
| 3-5 years in field service or customer break/fix support |
| Strong electro-mechanical aptitude |
| Experience in servicing printers, hard copy devices, or imaging products |
| Excellent driving record |
| Valid Georgia State driver's license |
| Reliable transportation required |
| Sound administrative skills |
| Ability to frequently properly lift 60 pounds or less |
| Microsoft Office Suites is desirable |
| PERSONAL CHARACTERISTICS: |
| Excellent communication skills, written and verbal. |
| Customer service orientation |
| Positive attitude |
| Ability to learn quickly |
| EDUCATION: |
| High school diploma or GED |
| Associates degree or technical college an asset |
| ***Position requires all COVID-19 vaccinations, Annual Flu Vaccine as well as additional vaccinations and other screenings mandated by the customer. |
Lexmark adheres to the requirements and embraces the spirit of affirmative action and equal employment opportunity (EEO).
Today, the Lexmark EEO policy incorporates requirements from numerous federal, state, and local laws and prohibits discrimination based on race, color, age, gender, sexual orientation, gender identity, national origin, religion, disability, and veteran status.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3 to 5 years
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