Location: Boston Office Based
The Helpdesk Specialist I provides outstanding customer service to end users on a variety of issues, identifying, researching, and resolving technical problems. Responds quickly to telephone calls, email and other requests from personnel. This support includes, but is not limited to: desktop hardware, printers, application support, security administration and telephone administration.
The Helpdesk Specialist I also participates in special projects as assigned. The position requires travel to sites in downtown Boston and other locations within Massachusetts. This position is assigned to the Technical Support Group and takes day-to-day direction from the Manager of Technical Support and the End User Support Supervisor.
Education:
Experience and Skills:
Travel Requirements: