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Application Analyst
Milwaukee, WI
Job Description
Join our team who is committed to the delivery of the highest quality health care service. We are seeking a full-time Application Analyst that is self-motivated, energetic, and a take charge individual.
GENERAL STATEMENT OF DUTIES:
This role is responsible for support, configuration and deployment of software systems used by SSCHC. Duties will include direct user support, training, process improvement, troubleshooting and system administration type tasks as required. This role will aid in the support and management of cloud-based solutions as well as on premise software.
As part of the healthcare industry SSCHC utilizes a diverse set of solutions which include typical business productivity tools and financial\payroll systems as well as specialized healthcare solutions. Support duties will vary based on the solution. Primary support responsibilities will be associated with our hosted implementation of EPIC but will not be limited to this EHR solution.
This role will be expected to have an understanding of basic data reporting using a variety of solutions and evidence the ability to develop such skills in additional products. Providing technical support and initial troubleshooting and analysis will be key for success in this role, which requires strong customer service skills. This role will also aid departments and business areas in effort to improve use of and accuracy of data being captured in these systems to facilitate improvement in reporting capabilities.
JOB RESPONSIBILITIES:
GENERAL STATEMENT OF DUTIES:
This role is responsible for support, configuration and deployment of software systems used by SSCHC. Duties will include direct user support, training, process improvement, troubleshooting and system administration type tasks as required. This role will aid in the support and management of cloud-based solutions as well as on premise software.
As part of the healthcare industry SSCHC utilizes a diverse set of solutions which include typical business productivity tools and financial\payroll systems as well as specialized healthcare solutions. Support duties will vary based on the solution. Primary support responsibilities will be associated with our hosted implementation of EPIC but will not be limited to this EHR solution.
This role will be expected to have an understanding of basic data reporting using a variety of solutions and evidence the ability to develop such skills in additional products. Providing technical support and initial troubleshooting and analysis will be key for success in this role, which requires strong customer service skills. This role will also aid departments and business areas in effort to improve use of and accuracy of data being captured in these systems to facilitate improvement in reporting capabilities.
JOB RESPONSIBILITIES:
- Participate as a member of clinical and operational teams addressing optimization and utilization of solutions to understand workflows, configuration/design decisions, and policy considerations, and to assist with project coordination and staff readiness.
- Participate in ongoing Epic build and maintenance. May include, but not be limited to, creating new Epic users and account access, provider records, workflow modifications or improvements, preference lists, fee schedules, letter templates, SmartTools, workstations, and printers.
- Support needs associated with oversight and auditing of accounts and maintaining, configuring, and auditing security.
- Identify, assess, and troubleshoot application and equipment issues as they occur, owning the problem and seeing it through to full resolution. Refer issues that require additional assistance to the member’s IT/Help Desk or other product support teams providing technical and workflow information necessary to resolve the issue. Communicate resolution to the user when completed.
- Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinic and other software solutions used by SSCHC.
- Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.
- Provide daily support to Epic applications users through troubleshooting, coaching, and consulting.
- Manage error queues and In Basket pools established to ensure timely response and communication around issues.
- Work collaboratively with clinicians and in concert with established EHR processes to manage requests for:
- Additions of diagnoses and procedures codes to the system. Manage the requestor’s expectations until request is satisfied.
- Requests for additional system-level charting tools from the review process through follow-up communication to users. Coach the user through creating their own SmartPhrases.
- Additional clinical workflows
- Coordinate standardization of note templates as needed to ensure documentation achieves the reporting and quality needs of the organization.
- Work with departmental and organizational leaders and various business areas to address and support business reporting needs.
- Participate as assigned in various member oversight or advisory workgroups to optimize use of systems and to bring awareness to new tools or advanced features and upgrades to systems.
- Review release notes of solutions for relevance and communicate with impacted departmental leaders.
- Collaborate with solution providers to test new features and upgrades prior to implementation.
- Coordinate with internal support teams to assist in the development of training aids, newsletters, and other educational materials related to documentation, workflows, and upgrades as assigned.
- Coordinate with clinic leadership and physician champions as well as training and communications teams to provide brown bag lunch sessions (or established staff or provider meetings) as forums for interest-raising, problem-solving, or training topics.
- Aid in the development of appropriate policy and process around utilization of systems to ensure that all information systems operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements, including HIPAA.
- Coordinate training of EHR Super Users and clinical leadership on new EHR processes.
- Demonstrate outstanding interpersonal communications skills and adult teaching techniques.
- Associates degree with a minimum of 3 years of experience in healthcare, with at least 2 of these years in a role that can be shown to be similar in nature and scope.
- Demonstrated ability to plan, implement and support systems in a complex environment such healthcare, finance, banking etc.
- Experience working with cloud-based solutions providers.
- Experience working within organizations leveraging virtualization platforms for solution delivery.
- Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software. Experience with MS O365 preferred.
- Ability to analyze and resolve complex issues, both logical and interpersonal.
- Effective verbal and written communications skills and effective presentation skills.
- Self-motivator, independent, cooperative, flexible, creative.
- Must be detail oriented.
- Demonstrated ability to set and manage priorities in complex and dynamic environments.
- Ability to communicate effectively with individuals from line staff to providers with varied cultural backgrounds.
Contact Information
No Phone Calls Please. Qualified applicants may apply online, send resume to Sue Raymond, Vice President of Human Resources, Sixteenth Street Community Health Centers, 1337 S. 16th St., Milwaukee, WI 53204 or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.
Job Summary
Start Date
Immediately
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st Shift
Required Education
Associate Degree
Required Experience
3+ years
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