$19.50 - $23 / hour

SUMMARY:

Reporting to the Operations Manager, with a dotted line to the Transportation Manager, the IT Technician II's primary role is to lead small jobs where technicians physically and professionally disconnect and reconnect workstation PCs, peripherals and related hardware, and/or provide daily help-desk solutions at an ROI account as assigned.

The IT Technician II is usually assigned to work at different customer account locations to provide technical support for commercial moving projects. This position provides daily IT trouble shooting for any complicated technical matters relating to computer assets or inventories.

In addition, this position will assist with moving duties to physically lifts, carries and/or pushes furniture, equipment and cartons on wheels to and from trucks, offices and warehouses as requested by the customer. May assist in loading and offloading trucks from docks and/or on a lift-gate and setting & offsetting goods on equipment. Responsible to produce a quality move for the customer. Assists the move process by communicating with supervisors, the end users/customer and other crew members. Uses extreme care not to damage goods or facilities during the move.

This position ensures the customer's requests relating to IT Technical support are carried out efficiently and in a timely manner. This position acts as a focal point of contacts for any IT issues that need to be escalated to Operations Manager or customers. This position also provides training, coaching and mentorship to new-hires or junior Technician Level I's.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Technical Duties:

• Disconnects and reconnects PCs and other peripheral electronic desktop components per supervisor's direction and the specific job requirements.
• Records basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement.

• Ability to install basic customer requested software, application and system.
• Ability to assist in the support of the customer's server room or lab room if assigned.

• Capture the existing workstation layout at the customer site and ensure the new setup is placed the same.
• Labeling all the IT assets/inventories to ensure there is no missing items during the moving.
• Ability to manage different cables and wires to ensure a nice, neat, and safe workstation.
• Ability to perform network connectivity testing.
• Required to provide advanced workstation trouble shooting skills.
• Knowledge of network cable tracing and connect and reconnect IT inventories.
• Ability to strongly perform the Technical I level key responsibilities.

Move duties:

• Possess the ability and willingness to assist the moving crews if needed.
• Required to set, offset, push, pull, lift, carry and move computer equipment, furniture, miscellaneous equipment and boxes as required.

Customer Relations:

• Interact with customers to report any technical issues and matters in a professional manner.
• Maintain excellent customer service with the customers, transportation and operation teams to establish solid relationships.
• Must be punctual at all times. If an emergency arises, inform the supervisor and operations manager immediately, so that appropriate coverage can be arranged.
• Must work cooperatively with members of the crew.
• Must be courteous, helpful, and professional to all existing and potential customers.
• Quickly respond to any of technical requests from customers.
• Must be respectful of rules at each customer site as to where to work, and adhere to meal and rest period locations.
• Must follow all confidentiality rules regarding any products or services that are visible at a customer's move site.
• Must follow all security rules for the company and assigned customers.
• Ensure a professional manner and appearance in provided Corotech or Corovan uniform.

Safety:

• Performs work with quality, efficiency and safety at all times.
• Must abide by all safety rules; to include proper safety gear (back braces, etc.), drive forklifts safely (seatbelt, slow speeds, ensuring trucks are chalked and using proper plates, etc.).
• Report any unsafe dangerous requests from customers to senior management.

Other duties:

• Ensure timesheets and other documentation is completed accurately and turned in by the time requirement.
• If also a qualified installer, installs systems walls and splines, handles and stages product, performs detail work and trash-out functions on install projects.
• If also a qualified and approved driver, drives trucks up to and including Class A vehicles.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

1. ORGANIZATION SKILLS - Organization and project planning skills with ability to juggle multiple assignments and tasks.
2. LANGUAGE SKILLS - Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Ability to effectively communicate well with customers and coworkers.
3. MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures.
4. REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
5. LEADERSHIP - Strong interpersonal and leadership skills.
6. OTHER DUTIES:
   1. Ability to do electronics troubleshooting, analyzing information, good judgment in making decisions.
   2. Exceptional client/customer service skills, equipment maintenance, ability to report work related issues to management, must maintain confidentiality, quality focus, results driven and supply management.
   3. Good understanding of server equipment; is knowledgeable of server racking and unracking.
   4. Must be familiar with laboratory moving including packing of lab equipment, fine tune and detail work, PC disconnect and reconnect and must possess good customer service skills.
   5. Must be familiar with the O&I (Office & Industrial) move process and understand the move labeling and directional signage.

EDUCATION and/or EXPERIENCE:

1. Bachelor's degree or equivalent combination of education and experience.
2. Valid California driver's license is required.
3. Valid driving record that meets the company's insurance carrier's requirements.
4. Two - three (2-3) years working in tech support position preferred.
5. Strong knowledge about computer hardware, software, cabling, servers, systems and applications.

PRIMARY LOCATION:

San Diego and Orange County locations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

1. Walking: May require walking primarily on a level surface, but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Proper lifting techniques required. May include lifting up to 50 pounds, and pushing or pulling up to 100 pounds throughout the day. May also include climbing or descending stairs while carrying goods up to 50 pounds.
4. Crawling: To install or check the installation of network devices and cabling.
5. Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Stooping: Bends body downward and forward by bending at knees or waist.
8. Vision: Reads technical information and records on the computer.
9. Talking: Communications by phone and in person.
10. Sitting: Sits at desk. Sits for long periods of time.
11. May include bending, reaching, squatting, twisting, stooping, and kneeling throughout the day.
12. May be required to do stair carries. (Carrying goods and furniture up and/or down stairs).

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing, assembly and construction areas and under certain conditions require the use of personal protective equipment such as safety shoes, safety glasses with side shields and/or hearing protection. This list is not all inclusive.

1. Temp/Weather: Works in either 1) Office environment - for the most part ambient room temperatures, lighting and traditional office equipment, and 2) Warehouse - may be exposed to cold temperature, and 3) Outside - may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.
2. Noise: Work is performed primarily in a standard office environment, server or lab room, but may involve exposure to moderate noise levels from computer and other peripherals.
3. Work involves operation of IT equipment and computers for two to six hours daily.

POSITION TYPE/EXPECTED HOURS OF WORK:

1. Variable hours, non-exempt, part-time position.
2. Employees might be required to work late evenings or weekends depending on the business needs.
3. All Overtime must be approved by manager before working.

TRAVEL:

100% travel to various job sites and customer locations. Must be able to commute daily to the customer site.

AAP/EEO STATEMENT:

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REASONABLE ACCOMMODATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGMENTS:

I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.