We are looking for a highly motivated, ambitious Service Coordinator to maintain information databases by entering high volume shipment information from hundreds of locations throughout the US. The role will also require report queries, review, and data validation. This person must have the ability to thrive under tight deadlines in both self-managed and team environments. Our Coordinator will have excellent written and verbal communications skills, time management, customer service, and organizational skills. Experience with order processing, navigation of major freight carrier portals, and data validation rules are necessary to be successful in this position.

What You Will Be Doing

Data Entry

Strong keyboarding skills
• Ability to work in front of a computer for extended periods of time
• Correct, verify, and delete non-required data and combine data from several sources
• Search for additional information for any data deemed incomplete
• Review completed work for content errors or duplicate values before presenting final outputs
• Ensuring the most up to date information is available in multiple systems
• Become proficient in various SAS platforms, proprietary web portals, and other relevant applications
• Investigate customer questions, issues, and escalations

Logistics

• Supporting inventory management
• Creates shipping documentation
• Order Entry
• Communicates directly with cross-functional teams and carriers
• Works closely with logistics providers to assure on-time shipments, pickups and deliveries.
• Track, trace and facilitate Export and Domestic Shipments
• Documentation coordination
• Assist with claims processing information with forwarders and small parcel providers
• Perform other duties as assigned by management
• Respond to Customer tickets (multiple Customers from multiple ticketing systems)
• Works with production staff to achieve on-time customer deliveries
• Prepare invoice backup for approval by management

Process Workflows

• Assisting in ensuring our device management process solutions are achieved
• Communicating between various departments
• Maintain process workflow diagrams, runbook documentation, user guides
• Reporting
• Generate daily, weekly, monthly reports
• Analyze current Production Reports from our warehouse to monitor production accuracy
• Preparation of Management Reports as well as analyzing & interpreting data
• Special projects and functions as they arise.

What You Need for this Position

• 1 - 2 years of relevant work experience in an administrative, clerical or data entry capacity
• MS Excel proficiency
• Experience with MS Office Suite
• Knowledge of FedEx, UPS, and other freight carrier processes and procedures
• Basic understanding of warehouse operational processes
• General knowledge of PC's, laptops, and related peripherals

• Must have problem-solving and decision-making abilities, including the ability to analyze the data, identify trends, suggest improvements, plan for implementation, and execute multiple plans simultaneously
• Strong attention to detail
• Strong verbal and written communication skills; excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships

Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer
and all qualified applicants will receive consideration for employment without regard to
race, color, religion, national origin, gender, age, sexual orientation, gender identity,
disability, status as a Veteran or other protected classification