The Director of Revenue Operations is responsible for the strategic planning, operational improvement, and management of the Contracted Collections function for DaVita, a Fortune 500 healthcare company with annual revenue of $13B. This can be a remote role and will lead a team tasked with ensuring timely and successful follow-up and resolution of unpaid or underpaid contracted claims with the objective of maximizing cash yield for the business while identifying and executing on opportunities to do things better.

Position has full supervisory responsibility for recruitment, retention, hiring, professional development, performance review, succession planning, disciplinary action, and termination for all direct reports.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Director of Revenue Operations will lead Contracted Collections teams to root cause and resolve denials, underpayments, payor disputes, and internal process opportunities. The Director will provide day-to-day direction and oversight of a large Collections function to ensure ongoing operations excellence while also providing longer-term strategic direction to the Collections teams and the overall Revenue Cycle function in our mission to be World Class Patient Advocates and Revenue Partners. The Director will work closely with leadership of other Revenue Cycle functions to identify and execute on opportunities to drive efficiency and effectiveness of the DaVita revenue cycle as a whole.

Portfolio will include, but not be limited to: oversight and continuous improvement for DaVita's collections processes and outcomes, utilization of robotic process automation and artificial intelligence, collections workflow and optimized work allocation, cross-functional exception identification and resolution, short- and long-term goal setting, long-term productivity roadmap, and building and maintaining a strong culture that emphasizes compliance, continuous improvement, operations excellence, teamwork, and belonging. While the Director will not be accountable for IT systems, the role will collaborate closely with IT partners to ensure systems continuously improve to meet business and compliance objectives.

The Director will be accountable for hundreds of millions of dollars of accounts receivable and roughly 100 teammates in our Contracted Collections lane across two locations (our Malvern, PA and Brentwood, TN business offices). While travel is not required, demonstrated team leadership skills, ability to perform and drive accountability to key metrics, and ability to set a vision are key to success.

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:

• Commitment to and role model of DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in everyday performance and interactions
• Commitment to building a diverse team and fostering a culture where everyone belongs
• Proven leadership skills and the ability to collaborate across functions and with all levels of the organization
• Demonstrated expertise in all aspects of teammate management including recruitment, hiring, retention, performance management, and disciplinary actions

Strategy, analysis, and execution

• Demonstrated creativity and imagination; ability to think outside-the-box
• Bias to action
• Ability to proactively set goals and maximize resources to accomplish them
• Demonstrated ability to effectively produce a high quality of work and to initiate the completion of multiple strategies and tasks not specifically directed in a fast-paced, ever-changing work environment
• In-depth understanding of reimbursement and demonstrated ability to resolve accounts receivable challenges with thorough understanding of how to leverage people, process, and technology to do so
• Demonstrated ability to create, refine and manage new business processes
• Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
• Analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives

Communication

• Strong written, verbal, and interpersonal communications skills including ability to listen effectively and to communicate information clearly
• Success in building and maintaining productive working relationships, internally and externally, over extended periods of time

MINIMUM QUALIFICATIONS:

• Bachelor's degree required
• Master's degree in Business or Healthcare Administration (MBA or MHA) preferred
• Significant experience in healthcare revenue cycle, including direct team leadership, with either a provider or payor preferred

Go to http://careers.davita.com to learn more or apply.

Full vaccination against COVID-19 or weekly COVID-19 testing, in addition to wearing a mask, is required. A medical/religious exemption is required for any unvaccinated teammates planning to visit a clinic or working on any of our federal contracts.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Compensation:

$120,000 - $160,000/year + annual bonus

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at